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Coronavirus: Travel advice can be found here

The coronavirus is affecting everyone's lives and we want to make sure we are doing all we can to support our customers and our people.  We’ve decided to temporarily withdraw first direct Travel Insurance to new customers so we can focus our attention on existing customers whose travel plans have been disrupted. We’ll continue to keep a close eye on developments and we hope we’ll be able to offer new policies again soon.

What this means for you:

If you’re looking to buy first direct Travel Insurance

You won’t be able to get a new quote or buy a first direct Travel Insurance policy.

If you have annual travel insurance with first direct

You’ll still be able to renew your policy if you think it will meet your travel needs for the year ahead.

On 17 March, coronavirus became a ‘known event’ and travel restrictions were put in place. This means any trips booked after this date will not be covered if you need to cancel or come home early and advice against travelling is still in place at the time you’re due to travel. This also applies to trips booked before the 17 March to countries where the FCO was advising against travel.

Before booking a trip, please read your policy documents carefully and visit our coronavirus travel page for the latest guidance.


Pre-existing medical conditions

Where we are able to offer cover for existing medical conditions, the total premium will include the cost for this cover. However, we may be unable to offer cover for certain medical conditions. If we cannot offer cover, or if you are not happy with the total premium, you may be able to obtain cover from a specialist medical insurer. The Money and Pensions Service has a list of these insurers – you can check its travel directory or call 0800 1387 777. Please note, you may not be able to find cover for undiagnosed symptoms and you may need to wait until you have a diagnosis before getting cover elsewhere.

The Travel insurance claims line is currently experiencing high call volumes. To allow us to prioritise customers, we are asking you to only call if you were due to travel within the next 7 days or are currently overseas. Before making a claim, please ensure you have contacted your travel and accommodation provider to discuss a refund as travel insurance only provides cover for your non-refundable costs. 

Making a claim


While on holiday

For cutting your trip short or emergency medical treatment

+44 (0)1603 605 128 Open 24 hours a day.


To enquire about an existing claim or to advise a new claim:

+44 (0)1603 605 125 Claims helpline open 24 hours a day, 7 days a week.