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Independent service quality survey results
Personal current accounts
Published August 2021
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
| Ranking | Institution | Percentage | ||
|---|---|---|---|---|
| 1 |
|
83% | ||
| 2 | joint = |
|
81% | |
| 2 | joint = |
|
81% | |
| 4 |
|
74% | ||
| 5 |
|
68% | ||
