Coronavirus latest information

Our most up to date information and frequently asked questions on how we can support you.

How we can help

Financial support

If you're currently struggling with money, we're here to help.

Find out about the package of support available

Managing your money

You can manage your money securely and efficiently with our Mobile App and Online Banking.

More about the different ways to bank

Service updates

To ensure we can maintain our most essential services we are changing opening times for some services.

See our opening times for all services

News and updates for customers

A quick and easy way to keep up with everything you need to know.

Pay in a cheque using the App >

Change of  Address >

Confirmation of Payee >

Stay safe from fraud >

Banking just the way you like it

Talk to real people on the phone 24/7, or go online, on your mobile or on your tablet. We're here whenever and wherever you need us.

Ways to bank with first direct

Award winning Mortgages

Our Mortgages are at the top of their game. You don't win awards for nothing, you know. Your home may be repossessed if you do not keep up repayments on your mortgage.

Compare our Mortgages

Say goodbye to robots

Talk to real people here in the UK. We're the bank that never closes, we're right here on your mobile, laptop or the other end of the phone 24/7.

Current account

Why not switch to us?

We've got a dedicated team of lovely people here to help make switching your current account as easy as possible.

Find out more about switching

First things first

Hello! Lovely to meet you. Fancy getting to know each other? Let us tell you why we're different from other banks.

Learn more about first direct

Independent service quality survey results

Personal current accounts

Published February 2020

As part of a regulatory requirement, an independent survey was conducted to ask approximately 865 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.