First things first

Hello! Lovely to meet you. Fancy getting to know each other? Let us tell you why we're different from other banks.

Learn more about first direct

Banking just the way you like it

Talk to real people on the phone 24/7, or go online, on your mobile or on your tablet. We're here whenever and wherever you need us.

Ways to bank with first direct

Award winning Mortgages

Our Mortgages are at the top of their game. You don't win awards for nothing, you know. Your home may be repossessed if you do not keep up repayments on your mortgage.

Compare our Mortgages

Say goodbye to robots

Talk to real people here in the UK. We're the bank that never closes, we're right here on your mobile, laptop or the other end of the phone 24/7.

Current account

Why not switch to us?

We've got a dedicated team of lovely people here to help make switching your current account as easy as possible.

Find out more about switching

Heads up!

... latest news from first direct 


Nobody likes to be the last to know about things do they? So, if we've got something to share, we'll tell you here. Take a look...

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Independent service quality survey results

Personal current accounts

Published August 2019

As part of a regulatory requirement, an independent survey was conducted to ask approximately 860 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.