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General bank account help

  • What is my sort code?


    Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. It identifies both the bank and the branch where the account is held. You can find your first direct sort code on your debit card, paper statements, within Online Banking or in our App.

    Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. It identifies both the bank and the branch where the account is held. You can find your first direct sort code on your debit card, paper statements, within Online Banking or in our App.

  • How much can I withdraw from my bank account?


    Our debit card allows you to make cash withdrawals in pounds in the UK up to £500 per day or the foreign currency equivalent if withdrawing cash in foreign currency outside of the UK (fees apply). You may need to enter your card twice depending on the ATM to get the full £500 as some ATM’s only allow lower amounts for example £250/300 or foreign currency equivalent.

    Our debit card allows you to make cash withdrawals in pounds in the UK up to £500 per day or the foreign currency equivalent if withdrawing cash in foreign currency outside of the UK (fees apply). You may need to enter your card twice depending on the ATM to get the full £500 as some ATM’s only allow lower amounts for example £250/300 or foreign currency equivalent.

  • How do I close my account?


    You can close your account at any time.

    If there is no money in your account you can send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking.

    Otherwise please write to us at first direct, 40 Wakefield Road, Leeds, LS98 1FD. Or give us a call. We won't pressure you to stay but we'll be sad to see you go.

    Before you do this, can we ask that you have taken into consideration the following (if applicable):

    • you have cancelled all standing orders and Direct Debits on the account
    • you have no outstanding cheques to clear on account
    • you have no pending/authorised transactions still to debit
    • you have no continuous authorisations
    • you have no fees or charges
    • your account in not in a debit balance
    • if your account is joint then a decision to close is amicable
    • any regular credits to the account you may have, have been redirected e.g. Salary credits, child benefit etc
    • alternatively, you may choose to open an account with another bank and switch away from us using the Current Account Switch Service.

     

    You can close your account at any time.

    If there is no money in your account you can send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking.

    Otherwise please write to us at first direct, 40 Wakefield Road, Leeds, LS98 1FD. Or give us a call. We won't pressure you to stay but we'll be sad to see you go.

    Before you do this, can we ask that you have taken into consideration the following (if applicable):

    • you have cancelled all standing orders and Direct Debits on the account
    • you have no outstanding cheques to clear on account
    • you have no pending/authorised transactions still to debit
    • you have no continuous authorisations
    • you have no fees or charges
    • your account in not in a debit balance
    • if your account is joint then a decision to close is amicable
    • any regular credits to the account you may have, have been redirected e.g. Salary credits, child benefit etc
    • alternatively, you may choose to open an account with another bank and switch away from us using the Current Account Switch Service.

     

  • Service Guarantee – Ended for new 1st Account customers on 31 January 2022


    On 31st January 2022 the Service Guarantee ended for new customers opening a 1st Account.

    If you opened a 1st Account in the 12 months prior to this date you will still be eligible to claim the Service Guarantee payment, assuming you have met all the other offer qualification criteria.

    To qualify for the £100 Service Guarantee payment, you must have paid at least £1,000 a month into your account for six months and not have banked with us before, as well as switched to us initially using the Current Account Switch Service. You need to contact us to let us know you want to close your account within 12 months of opening your account.

    If you do meet the qualifying criteria, the £100 Service Guarantee payment will be sent to your nominated bank account on the day the closure is processed via faster payments.

    If you are switching away from first direct, we will send the Service Guarantee payment to your new account within 7-10 days of your account switching.

    On 31st January 2022 the Service Guarantee ended for new customers opening a 1st Account.

    If you opened a 1st Account in the 12 months prior to this date you will still be eligible to claim the Service Guarantee payment, assuming you have met all the other offer qualification criteria.

    To qualify for the £100 Service Guarantee payment, you must have paid at least £1,000 a month into your account for six months and not have banked with us before, as well as switched to us initially using the Current Account Switch Service. You need to contact us to let us know you want to close your account within 12 months of opening your account.

    If you do meet the qualifying criteria, the £100 Service Guarantee payment will be sent to your nominated bank account on the day the closure is processed via faster payments.

    If you are switching away from first direct, we will send the Service Guarantee payment to your new account within 7-10 days of your account switching.

  • How do I cancel my First Directory


    To cancel your First Directory account, send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking.

    To cancel your First Directory account, send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking.