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General bank account help

  • What is my sort code?


    Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. It identifies both the bank and the branch where the account is held. You can find your first direct sort code on your debit card, paper statements, within Online Banking or in our App.

    Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. It identifies both the bank and the branch where the account is held. You can find your first direct sort code on your debit card, paper statements, within Online Banking or in our App.

  • How much can I withdraw from my bank account?


    Our debit card allows you to make cash withdrawals in pounds in the UK up to £500 per day or the foreign currency equivalent if withdrawing cash in foreign currency outside of the UK (fees apply). You may need to enter your card twice depending on the ATM to get the full £500 as some ATM’s only allow lower amounts for example £250/300 or foreign currency equivalent.

    Our debit card allows you to make cash withdrawals in pounds in the UK up to £500 per day or the foreign currency equivalent if withdrawing cash in foreign currency outside of the UK (fees apply). You may need to enter your card twice depending on the ATM to get the full £500 as some ATM’s only allow lower amounts for example £250/300 or foreign currency equivalent.

  • How do I close my account?


    You can close your account at any time.

    If there is no money in your account you can send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking.

    Otherwise please write to us at first direct, 40 Wakefield Road, Leeds, LS98 1FD. Or give us a call. We won't pressure you to stay but we'll be sad to see you go.

    Before you do this, can we ask that you have taken into consideration the following (if applicable):

    • you have cancelled all standing orders and Direct Debits on the account
    • you have no outstanding cheques to clear on account
    • you have no pending/authorised transactions still to debit
    • you have no continuous authorisations
    • you have no fees or charges
    • your account in not in a debit balance
    • if your account is joint then a decision to close is amicable
    • any regular credits to the account you may have, have been redirected e.g. Salary credits, child benefit etc
    • alternatively, you may choose to open an account with another bank and switch away from us using the Current Account Switch Service.

     

    You can close your account at any time.

    If there is no money in your account you can send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking.

    Otherwise please write to us at first direct, 40 Wakefield Road, Leeds, LS98 1FD. Or give us a call. We won't pressure you to stay but we'll be sad to see you go.

    Before you do this, can we ask that you have taken into consideration the following (if applicable):

    • you have cancelled all standing orders and Direct Debits on the account
    • you have no outstanding cheques to clear on account
    • you have no pending/authorised transactions still to debit
    • you have no continuous authorisations
    • you have no fees or charges
    • your account in not in a debit balance
    • if your account is joint then a decision to close is amicable
    • any regular credits to the account you may have, have been redirected e.g. Salary credits, child benefit etc
    • alternatively, you may choose to open an account with another bank and switch away from us using the Current Account Switch Service.

     

  • I closed my account - where is my £100?


    The £100 service guarantee payment would be sent to your nominated bank account on the day the closure is processed via faster payments unless you have requested payment via cheque in which case this would be issued to your home address held by first direct on day of closure.

    If you have switched away from first direct then this will come across as part of the switch process on the date you have arranged for the switch to take place along with any credit balance remaining within the account.

    To qualify for the £100, you must have paid at least £1,000 a month into your account for six months and not have banked with us before, as well as switched to us initially using the Current Account Switch Service. You need to contact us to let us know you want to close your account within 12 months of opening your account.

    If this doesn’t answer your question please give us a call.

    The £100 service guarantee payment would be sent to your nominated bank account on the day the closure is processed via faster payments unless you have requested payment via cheque in which case this would be issued to your home address held by first direct on day of closure.

    If you have switched away from first direct then this will come across as part of the switch process on the date you have arranged for the switch to take place along with any credit balance remaining within the account.

    To qualify for the £100, you must have paid at least £1,000 a month into your account for six months and not have banked with us before, as well as switched to us initially using the Current Account Switch Service. You need to contact us to let us know you want to close your account within 12 months of opening your account.

    If this doesn’t answer your question please give us a call.

  • How do I cancel my First Directory


    To cancel your First Directory account, send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking.

    To cancel your First Directory account, send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking.