For our overdraft customers we will be bringing in changes to our overdraft, as we know this is a key area of concern for many of you. We will temporarily be introducing an interest free buffer of £500 and we will also be temporarily reducing the interest rate for overdrafts of over £500.
We will be making these changes in the next week, we know you may have questions, but please bear with us as we work this through. We will update the financial support pages with more information in the next few days on how we will be implementing these changes and if there’s anything you need to do. Please be aware we won’t automatically increase your existing agreed overdraft limit or add a limit for customers who haven’t already got an arranged overdraft on their accounts.
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Statements for your account can be found:
in Online Banking - select ‘Statements’ at the top of your account transaction list. You will find your latest statement plus an archive of historic statements here along with other items such as Annual Summaries where relevant
our App - select the relevant account from the ‘Balances’ screen, pull down bar at the top of the transaction list page (under your account balance) and select ‘Statements’. We will show you your last three statements and you can also access a list of historical statements.
Once your statement is on screen, the download icon will give you the option to send it to an email account or print it (if your device is connected to a compatible printer).
You can find your International Bank Account Number (IBAN) or Branch Identifier Code (BIC) by logging on to Online Banking and selecting:
the account you need the IBAN or BIC for
select the statement you need
this will download the PDF document displaying the full statement
your IBAN and BIC are shown on the right just below your account summary.