Contact us

Our telephone numbers

So we can help you get through to us as quickly as possible, please select the relevant section below to find contact information.

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Lost, stolen or damaged cards

You can report your card as lost, stolen or damaged in the App. To find out how to do this and more information see our FAQs.


If you don’t have our App, you can call us on 03 456 100 100 to report your card as lost, stolen or damaged. 

 

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Bank Accounts, Savings and General Banking enquiries

Call us whenever you like, day or night. Talk to real people on the phone 24/7, or go online, on your mobile or on your tablet. We're here whenever and wherever you need us.

Just so you know, we've had such huge demand for our 1st account that it's taking a little while to get new accounts set up, so if you’ve recently applied rest assured we'll be in touch as soon as your account is ready.

Existing customers

call 03 456 100 100

New to first direct

call 03 456 00 24 24

Lines are open 24/7.

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Mortgages

If you want to:

Move house, remortgage, discuss rates or borrow more

New to first direct - call 0800 48 24 48

Existing customers - call 03 456 100 103


Lines are open Mon to Sat 8am to 8pm and Sun 9am to 8pm


 

If you have:

Completion questions, payment changes, statement requests, or to pay off your mortgage

Call 03 456 100 198

Lines are open Mon to Fri 8am to 8pm, Sat 8am to 5.30pm.

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Loans

To talk to us about our Loans call us on 03 456 100 199

Lines are open 8am to 10pm Monday to Thursday, 8am to 9pm Friday, 8am to 8pm Saturday and 9am to 8pm Sunday.

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Credit cards

To talk to us about our credit cards call 03 456 100 100

Lines are open 24/7.

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Calling from outside the UK

When phoning from outside of the UK call us on +44 113 234 5678

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Money Worries

If you are a first direct customer and are at all worried about your finances, our Credit Services Team are ready and waiting to talk to you on  03 456 100 188. Or you may find helpful advice on our financial management page.

Lines are open Mon to Fri 8am to 6pm and Sat 8am to 4pm.

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Minicom

Minicom

03 456 100 147


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Video relay Service

Learn about our Video Relay Service

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Bereavement Support Team

To notify us of a death and for all other queries, including guidance on probate, contact our Bereavement Support Team:

From the UK call 0113 276 6669

From the Channel Islands, Isle of Man and abroad call +44 113 234 5678

The Bereavement Support Team are available 8am – 8pm Monday to Friday, 8am – 7pm Saturday and 10am to 6pm Sunday.


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First Directory

Worldwide Travel Insurance with Aviva

24 hour emergency assistance helpline:

From the UK: 08000 517 464

From abroad: +44 (0)1603 605 128

 

Motor Breakdown Assistance with the RAC

If you need this cover call:

0800 046 8311

+44 1603 606 385

 

Mobile Phone Insurance with Aviva

Claims and policy helpline:

0800 046 8310

+44 1603 606 382

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Apple Business Chat

We’re here to answer your general questions using Apple Business Chat. You should never enter any personal information in Apple Business Chat and we’ll never initiate contact with you using this method. You’ll need an Apple device that supports the Messages App. When you are browsing our website and click on our customer service telephone number, you will be offered “Chat Suggest” that gives you the option to message us as an alternative to giving us a call. Find out more about Apple Business Chat.


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