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Contact us

Send us a message

Existing customers:

Chat with us through our App - go to  Help > Send us a message, or through Online Banking by selecting ‘Message us’.

Don’t yet have an account:

Email us at: 24hours@firstdirect.com but this isn’t a secure method so don’t send any personal or account details that way.

Tweet us: @firstdirecthelp

Our telephone numbers

So we can help you get through to us as quickly as possible, please select the relevant section below to find contact information.

Opening hours

Need to know more about our opening times for specific departments?

Call charges explained

If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. If not, calls to 03 456 numbers are charged at the same rate as a standard '01' or '02' geographic number, even when calling from a mobile.

If you are unsure how much your call will cost, we recommend you contact your phone service provider.

Find your nearest HSBC branch

first direct customers can visit any HSBC branch to pay in and withdraw money, deposit cheques and carry out a few other handy transactions.

Find your nearest HSBC branch


We love to hear from you, whether it's over the phone, by email or through our online communities, you can submit any feedback or general queries you have using this online feedback form.

Online feedback form


We know that from time to time things don't always go according to plan. If you would like to make a complaint, please have a look which is the best route for you.

Guide to our complaints process

Write to us


first direct

40 Wakefield Road


LS98 1FD

Payment Protection Insurance

You can find out more about contacting us regarding PPI complaints.