You can report your card as lost, stolen or damaged in the App. To find out how to do this and more information see our FAQs.
If you don’t have our App, you can call us on 03 456 100 100 to report your card as lost, stolen or damaged.
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Need to know more about our opening times for specific departments?
If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. If not, calls to 03 456 numbers are charged at the same rate as a standard '01' or '02' geographic number, even when calling from a mobile.
If you are unsure how much your call will cost, we recommend you contact your phone service provider.
first direct customers can visit any HSBC branch to pay in and withdraw money, deposit cheques and carry out a few other handy transactions.
We love to hear from you, whether it's over the phone, by email or through our online communities, you can submit any feedback or general queries you have using this online feedback form.
We know that from time to time things don't always go according to plan. If you would like to make a complaint, please have a look which is the best route for you.
At:
first direct
40 Wakefield Road
Leeds
LS98 1FD
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