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Managing personal details

  • How do I change my name?


    Contact us either by telephone anytime on 03 456 100 100 or send us a secure message from your Online Banking and we’ll send you a form to complete to confirm your new details and information on what documents to include. Once we’ve received these we can update our details and send you replacement cards/ cheque books (if applicable). You can continue to use your old ones until you receive the replacements.   

    Contact us either by telephone anytime on 03 456 100 100 or send us a secure message from your Online Banking and we’ll send you a form to complete to confirm your new details and information on what documents to include. Once we’ve received these we can update our details and send you replacement cards/ cheque books (if applicable). You can continue to use your old ones until you receive the replacements.   

  • How do I change my address?


    You can update your address in our App. Just visit the ‘More’ menu and select ‘Profile’.

    If you don’t have our App, you can call us on 03 456 100 100 to change your address. 

    You also have the option to call us and to tell us in advance if you’re moving and what date this will be. To make sure all your correspondence from us arrives at the correct address, we recommend you only call us no earlier than 3-4 working days before your move.

    If the date changes don’t forget to call us back and let us know.

    We’re not able to accept change of address details by secure message or letter for security reasons. If you have any questions about changing your address in the App, visit our FAQs.

    You can update your address in our App. Just visit the ‘More’ menu and select ‘Profile’.

    If you don’t have our App, you can call us on 03 456 100 100 to change your address. 

    You also have the option to call us and to tell us in advance if you’re moving and what date this will be. To make sure all your correspondence from us arrives at the correct address, we recommend you only call us no earlier than 3-4 working days before your move.

    If the date changes don’t forget to call us back and let us know.

    We’re not able to accept change of address details by secure message or letter for security reasons. If you have any questions about changing your address in the App, visit our FAQs.

  • How do I change my phone number?


    You can change your phone number in our App. Visit the ‘More’ menu and select ‘Profile’.

    If you don’t have our App, you can call us on 03 456 100 100.

    You can change your phone number in our App. Visit the ‘More’ menu and select ‘Profile’.

    If you don’t have our App, you can call us on 03 456 100 100.

  • How do I change my email address?


    You can change your email address in our App or Online Banking. In the App, visit the ‘More’ menu and select ‘Profile’, or if you have Online Banking, you can update your email address in the ‘My Details’ section, by selecting ‘Personal Details’.

    If you don’t have our App or Online Banking you can call us on 03 456 100 100.

    You can change your email address in our App or Online Banking. In the App, visit the ‘More’ menu and select ‘Profile’, or if you have Online Banking, you can update your email address in the ‘My Details’ section, by selecting ‘Personal Details’.

    If you don’t have our App or Online Banking you can call us on 03 456 100 100.

  • How do I update my telephone password?


    Call us anytime on 03 456 100 100 to update your telephone password.

    Call us anytime on 03 456 100 100 to update your telephone password.

  • How do I update my mobile app password?


    If you’ve forgotten your mobile app password you can reset it using Additional Security questions in the app. If you have any problems, you can give us a ring anytime on 03 456 100 100 and we can help.

    If you’ve forgotten your mobile app password you can reset it using Additional Security questions in the app. If you have any problems, you can give us a ring anytime on 03 456 100 100 and we can help.