Home Help Banking with us Managing personal details Current Page

Managing personal details

  • How do I change my name?


    Send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking. We’ll send you a form to complete to confirm your new details and information on what documents to include. Once we’ve received these we can update our details and send you replacement cards/ cheque books (if applicable). You can continue to use your old ones until you receive the replacements. 

    Send us a message via the help section of our App or by using the ‘Message Us’ option in Online Banking. We’ll send you a form to complete to confirm your new details and information on what documents to include. Once we’ve received these we can update our details and send you replacement cards/ cheque books (if applicable). You can continue to use your old ones until you receive the replacements. 

  • How do I change my address?


    You can update your address in our App. Just visit the ‘More’ menu and select ‘Profile’. Read our change of address FAQs for more help. 

    You can update your address in our App. Just visit the ‘More’ menu and select ‘Profile’. Read our change of address FAQs for more help. 

  • How do I change my phone number?


    You can change your phone number in our App. Visit the ‘More’ menu and select ‘Profile’.

    You can change your phone number in our App. Visit the ‘More’ menu and select ‘Profile’.

  • How do I change my email address?


    You can change your email address in our App or Online Banking. In the App, visit the ‘More’ menu and select ‘Profile’, or if you have Online Banking, you can update your email address in the ‘My Details’ section, by selecting ‘Personal Details’.

    You can change your email address in our App or Online Banking. In the App, visit the ‘More’ menu and select ‘Profile’, or if you have Online Banking, you can update your email address in the ‘My Details’ section, by selecting ‘Personal Details’.

  • How do I update my telephone password?


    You’ll need to give us a call, anytime to update your telephone password.

    You’ll need to give us a call, anytime to update your telephone password.

  • How do I update my mobile app password?


    If you’ve forgotten your mobile app password you can reset it using Additional Security questions in the app. If you have any problems, you can give us a ring anytime on 03 456 100 100 and we can help.

    If you’ve forgotten your mobile app password you can reset it using Additional Security questions in the app. If you have any problems, you can give us a ring anytime on 03 456 100 100 and we can help.