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Payments and transfers

  • How do I transfer money between first direct accounts?


    In Online Banking or the App you can click on the account you wish to move the money from then select ‘Move Money’ from the options that appear below and then ‘Existing Payee and my accounts’ for an internal transfer to one of your own accounts or someone you have paid before.

    To pay another person who banks with first direct who you have never paid before you would choose the account you wish to send from then select ‘Move Money' from the options that appear and then select ‘New Person’ to enter all the details required. You will need the person’s name, sort code, account number, reference and payment amount. As this is the first time you are setting up this payment you will need a transaction security code generated by your secure key or digital secure key.

    Alternatively you can also call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)).

    In Online Banking or the App you can click on the account you wish to move the money from then select ‘Move Money’ from the options that appear below and then ‘Existing Payee and my accounts’ for an internal transfer to one of your own accounts or someone you have paid before.

    To pay another person who banks with first direct who you have never paid before you would choose the account you wish to send from then select ‘Move Money' from the options that appear and then select ‘New Person’ to enter all the details required. You will need the person’s name, sort code, account number, reference and payment amount. As this is the first time you are setting up this payment you will need a transaction security code generated by your secure key or digital secure key.

    Alternatively you can also call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)).

  • How do I transfer money to a different bank account?


    Setting up a one-off and ad-hoc payments is quick and easy. You can do it in minutes through Online Banking or through our App by selecting ‘Move Money’, ‘New person or New Company’ to do this you will need to provide the following details:

    • destination sort code (6 digits)
    • destination account number (usually 8 digits)
    • destination account name
    • payment reference
    • payment amount
    • a transaction security code generated by your Secure Key or Digital Secure Key (If you have our App set up as your Digital Secure Key then you can also use that to pay new and existing beneficiaries).

    All payments are subject to internal checks but if you’re unsure whether a payment has arrived with the person/company or not, we would advise them to check with their bank (only after 2 hours of the payment being sent). As soon as the payment goes out of your account it will show up on your statement.

    Alternatively you can also call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)).

    Setting up a one-off and ad-hoc payments is quick and easy. You can do it in minutes through Online Banking or through our App by selecting ‘Move Money’, ‘New person or New Company’ to do this you will need to provide the following details:

    • destination sort code (6 digits)
    • destination account number (usually 8 digits)
    • destination account name
    • payment reference
    • payment amount
    • a transaction security code generated by your Secure Key or Digital Secure Key (If you have our App set up as your Digital Secure Key then you can also use that to pay new and existing beneficiaries).

    All payments are subject to internal checks but if you’re unsure whether a payment has arrived with the person/company or not, we would advise them to check with their bank (only after 2 hours of the payment being sent). As soon as the payment goes out of your account it will show up on your statement.

    Alternatively you can also call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)).

  • Account name checks


    first direct, along with other major banks, have signed up to a new regulatory code of conduct to protect all our customers from so called “authorised push payment” scams, when people are tricked into sending money to fraudsters, who often pretend to be organisations they are not.

    The new account name check service will allow anyone who banks with a participating bank, to verify that they’re paying who they’re expecting to pay. This goes above and beyond the checks in place already and means you can set up new payments with even more confidence.

    How does it work?

    We’ll be rolling this out in two phases, the first phase for us is available now and allows your account name to be shared with the other participating banks when someone tries to make a payment to you, so they can check they’re paying you and not someone else by mistake.

    This is all being done in line with our Privacy Policy. Read our Privacy Policy here - https://www.firstdirect.com/privacy/

    In the next few months, we’ll make another update to our payment services. From then, when you set up a new payment or amend an existing one, the account name check service will verify that the account holder name and account type match those of the person or business you’re expecting to pay.

    The banks involved may launch this service at different points from now. It’s really important you make sure anyone who needs to pay money into your account knows your full and correct account name, so you can be sure your money arrives in your account without any delays.

    In very rare and serious circumstances, there could be reasons your account name shouldn’t be shared as part of this process. If you have concerns, please either send us a secure message from Online Banking, or get in touch on 03 456 100 100

    first direct, along with other major banks, have signed up to a new regulatory code of conduct to protect all our customers from so called “authorised push payment” scams, when people are tricked into sending money to fraudsters, who often pretend to be organisations they are not.

    The new account name check service will allow anyone who banks with a participating bank, to verify that they’re paying who they’re expecting to pay. This goes above and beyond the checks in place already and means you can set up new payments with even more confidence.

    How does it work?

    We’ll be rolling this out in two phases, the first phase for us is available now and allows your account name to be shared with the other participating banks when someone tries to make a payment to you, so they can check they’re paying you and not someone else by mistake.

    This is all being done in line with our Privacy Policy. Read our Privacy Policy here - https://www.firstdirect.com/privacy/

    In the next few months, we’ll make another update to our payment services. From then, when you set up a new payment or amend an existing one, the account name check service will verify that the account holder name and account type match those of the person or business you’re expecting to pay.

    The banks involved may launch this service at different points from now. It’s really important you make sure anyone who needs to pay money into your account knows your full and correct account name, so you can be sure your money arrives in your account without any delays.

    In very rare and serious circumstances, there could be reasons your account name shouldn’t be shared as part of this process. If you have concerns, please either send us a secure message from Online Banking, or get in touch on 03 456 100 100