Temporary changes to our Sharedealing service
Due to the impact of coronavirus we are temporarily changing our opening hours to 7.30am to 5.00pm Monday to Friday, excluding bank holidays. This will allow us to focus on our most vulnerable customers. We’re sorry for any inconvenience this causes you.
We are also changing some of our phone services and online features during this time
Changes to phone service:
- bed and ISA. We’re currently unable to accept single instructions sell shares from your Investment Account and immediately purchase Shares within your ISA over the telephone. However, you can do this online.
- 28-day limit orders. We’re temporarily suspending the ability to place extended limit orders over the phone. You can still place limit orders online, where you can instruct us to buy or sell at a fixed price or better within one business day.
- raise and invest. You’re currently unable to specify a £ or $ amount that you’d like to trade over the phone. Instead, you have to select the number of shares you want to purchase or sell, which you can do online.
- fixed price quotes. If you’re shown a ‘fixed price quote’ when placing a buy or sell order, please check your order status after submitting. If there is volatility in the market, the fixed price quote may be rejected in which case you’ll need to place a new order.