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Sharedealing for Existing Customers

How to use Sharedealing

Your step-by-step guide to buying and selling shares online. You can view your account balances, access market data, and buy and sell shares. When you use our online sharedealing service you’ll be making your own decisions without advice. Remember that the value of investments, and any income they generate, can fall as well as rise. So you could get back less than you invest. Investing should be regarded as a longer-term strategy of at least 5 years.

     

Frequently Asked Questions

Temporary changes to our Sharedealing service

Due to the impact of coronavirus we are temporarily changing our opening hours to 7.30am to 5.00pm Monday to Friday, excluding bank holidays. This will allow us to focus on our most vulnerable customers. We’re sorry for any inconvenience this causes you.

We are also changing some of our phone services and online features during this time

Changes to phone service:

  • bed and ISA. We’re currently unable to accept single instructions sell shares from your Investment Account and immediately purchase Shares within your ISA over the telephone. However, you can do this online.
  • 28-day limit orders. We’re temporarily suspending the ability to place extended limit orders over the phone. You can still place limit orders online, where you can instruct us to buy or sell at a fixed price or better within one business day. 
  • raise and invest. You’re currently unable to specify a £ or $ amount that you’d like to trade over the phone. Instead, you have to select the number of shares you want to purchase or sell, which you can do online. 
Online feature change:
  • fixed price quotes. If you’re shown a ‘fixed price quote’ when placing a buy or sell order, please check your order status after submitting. If there is volatility in the market, the fixed price quote may be rejected in which case you’ll need to place a new order. 

 

The UK FSCS Information Sheet and Exclusions List is relevant to cash balances maintained within the product account.

You can find general information about financial products and managing your money on the Money Advice Service™ website.

If you need any help, you can log on to send us a secure message via the ‘Contact Us’ section on your online banking homepage.

Alternatively, you can call us ­– although please be aware that call volumes are very high at this time so it may take longer than usual to answer your call. The helpline number is 03 456 100 105 and lines are open from 7.30am to 5.00pm Monday to Friday, excluding public holidays.