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Sharedealing for Existing Customers

Temporary changes to our Sharedealing service

Due to the impact of coronavirus we are temporarily changing our opening hours to 7.30am to 5.00pm Monday to Friday, excluding bank holidays. This will allow us to focus on our most vulnerable customers. We’re sorry for any inconvenience this causes you.

We are also changing some of our phone services and online features during this time

Changes to phone service:

  • bed and ISA. We’re currently unable to accept single instructions sell shares from your Investment Account and immediately purchase Shares within your ISA over the telephone. However, you can do this online.
  • 28-day limit orders. We’re temporarily suspending the ability to place extended limit orders over the phone. You can still place limit orders online, where you can instruct us to buy or sell at a fixed price or better within one business day. 
  • raise and invest. You’re currently unable to specify a £ or $ amount that you’d like to trade over the phone. Instead, you have to select the number of shares you want to purchase or sell, which you can do online. 
Online feature change:
  • fixed price quotes. If you’re shown a ‘fixed price quote’ when placing a buy or sell order, please check your order status after submitting. If there is volatility in the market, the fixed price quote may be rejected in which case you’ll need to place a new order. 

 

How to use Sharedealing

Your step-by-step guide to buying and selling shares online. You can view your account balances, access market data, and buy and sell shares.

When you use our online sharedealing service you’ll be making your own decisions without advice. 

Remember that the value of investments, and any income they generate, can fall as well as rise. So you could get back less than you invest. Investing should be regarded as a longer-term strategy of at least 5 years.

How to access your Sharedealing account

Before you can start buying or selling shares, you’ll need to log on to your sharedealing account and view your portfolio page.

  1. log on to online banking using your Secure Key
  2. find your Sharedealing account in your list of accounts
  3. select your account to open it in a separate window
  4. select ‘My Portfolio’ to access your full sharedealing account.

How to buy shares

  1. select ‘Buy’ on the black toolbar at the top.
  2. select the ‘Trade from account’ drop down box near the top of the page and select your nominated first direct 1st Account.
  3. enter the name or the code of the shares you want to buy and select ‘Get price’.
  4. enter the number of shares you want to buy in the quantity box.
  5. if you’re buying shares within a stocks and shares ISA, you’ll need to enter a limit price. This limits the price you’re willing to pay so you don’t oversubscribe to your ISA. You’ll need to enter this in pence (for example ‘£1.00’ would be written as ‘100’).
  6. select ‘Preview order’ to check whether you’re happy with the price. This price is only available for 15 seconds.
  7. you can accept it by choosing ‘Place order’. If you change your mind, select ‘Cancel’ or ‘Amend’ to return to the previous screen.
  8. You can view your order confirmation in ‘Messages’. This is on the left-hand side menu on your portfolio page. You should receive a confirmation within 24 hours.

How to sell shares

Once you’ve bought shares, you’re in control of which shares you want to sell and when.

  1. select the ‘Sell’ button on the black toolbar at the top. 
  2. select the ‘Select investment account’ drop down box near the top of the page then the account you want to trade from.
  3. Select the blue ‘Sell’ button beside the shares you want to sell. 
  4. enter the number of shares you want to sell in the quantity box, or choose the ‘Sell all’ button.
  5. if you want to set a limit on the price you’re willing to sell you shares for, enter a limit price. You’ll need to enter this in pence/cents (for example ‘£1.00’ would be written as ‘100’). 
  6. select ‘Preview order’ to view your order details and check whether you’re happy with the price. This price is only available for 15 seconds.
  7. you can accept this by selecting ‘Place order’. If you change your mind, select ‘Cancel’ or ‘Amend’ to return to the previous screen.
  8. You can view your order confirmation in ‘Messages’ on the left-hand side menu on your portfolio page. The confirmation should arrive within 24 hours.

When’s the right time to sell?

We’ve got tools to help you make better-informed selling decisions. You can: 

  • set up email trade alerts on your portfolio page
  • sign up for our weekly e-newsletter to stay up to date with what’s happening in the market.

Good to know

If you place an order outside of our normal market hours, you’ll be shown an indicative price. The actual execution price won’t be received until the order is placed to market.

Because there’s a risk of higher price volatility for orders placed when the markets are closed, you may want to consider entering a limit price. This sets a limit on the price you’re willing to pay or the price you’re willing to sell your shares. 

If you don’t enter a limit price, your order will be executed at the price available at the time it’s placed with the market.

How to open a new Stocks and Shares ISA

Here’s how you can move shares from your investment account to an ISA

  1. under ‘Products & Services’, select ‘ISA
  2. read the important information and agree to the terms
  3. Select ‘Submit ISA application’ and your stocks and shares ISA will be opened within 5 business days ready for you to trade.

Important: During busy periods (for example at the end or start of a tax year), it may take us longer to process your instruction. 

How to fund your Stocks and Shares ISA from your Investment Account (Bed and ISA)

  1. select the ‘Sell’ button on the black toolbar and the account you want to trade from.
  2. select the blue ‘Sell’ button beside the shares you want to sell.
  3. enter the number of shares you want to sell in the quantity box, or choose the ‘Sell all’ button
  4. after 2 working days, the money from the trade will be in your first direct 1st Account.
  5. select ‘S&S ISA Uninvested Cash’ under ‘My Portfolio’ to view the account number and sort code then make an online payment from your 1st Account to your ‘S&S ISA Uninvested Cash’ account
  6. Follow the steps above to buy shares in your stocks and shares ISA.

How to reactivate an ISA

Each tax year, you need to apply for a new Stocks and shares ISA.

  1. under ‘Products & Services’, select ‘ISA
  2. read the important information and agree to the terms
  3. Select ‘Submit ISA application’ and your stocks and shares ISA will be opened within 24 hours, ready for you to trade.

Important: During busy periods (for example at the end or start of a tax year), it may take us longer to process your instruction. 

How to transfer in ISAs

If you hold uninvested cash or shares with another ISA manager, you can complete an ISA transfer form to move them to Sharedealing

  1. under ‘Products & Services’, select ‘ISA
  2. select ‘Apply’
  3. select ‘Transfer an existing ISA
  4. select ‘Print form’ to print a copy of the form to complete and return to us. If you don’t have a printer, select ‘Email us’ and we’ll send you a copy
  5. Please note that Stock Transfers can take up to 30 days and cash transfers up to 14 days. 

The UK FSCS Information Sheet and Exclusions List is relevant to cash balances maintained within the product account.

You can find general information about financial products and managing your money on the Money Advice Service™ website.

If you need any help, you can log on to send us a secure message via the ‘Contact Us’ section on your online banking homepage.

Alternatively, you can call us ­– although please be aware that call volumes are very high at this time so it may take longer than usual to answer your call. The helpline number is 03 456 100 105 and lines are open from 7.30am to 5.00pm Monday to Friday, excluding public holidays.