Find out more about the additional ways we support our personal current account customers.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
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Published February 2019
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 16 largest personal current account providers if they would recommend their provider to friends and family.
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking | Institution | Percentage | ||
---|---|---|---|---|
1 |
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83% | ||
2 |
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82% | ||
3 |
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72% | ||
4 |
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70% | ||
5 | joint = |
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64% |
We asked customers how likely they would be to recommend their provider's online and mobile banking services to friends and family.
Ranking | Institution | Percentage | ||
---|---|---|---|---|
1 |
![]() |
83% | ||
2 | joint = |
![]() |
81% | |
2 | joint = |
![]() |
81% | |
4 |
![]() |
80% | ||
5 | joint = |
![]() |
78% |
We asked customers how likely they would be to recommend their provider's overdraft services to friends and family.
Ranking | Institution | Percentage | ||
---|---|---|---|---|
1 |
![]() |
77% | ||
2 |
![]() |
69% | ||
3 |
![]() |
65% | ||
4 |
![]() |
63% | ||
5 | joint = |
![]() |
60% |
We asked customers how likely they would be to recommend their provider's branch services to friends and family.
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first direct do not operate a branch network. |
Find out more about the additional ways we support our personal current account customers.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.