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Independent service quality survey results

Personal current accounts

Published February 2019

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 16 largest personal current account providers if they would recommend their provider to friends and family.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Online and mobile banking services

We asked customers how likely they would be to recommend their provider's online and mobile banking services to friends and family.

Overdraft services

We asked customers how likely they would be to recommend their provider's overdraft services to friends and family.

Services in branches

We asked customers how likely they would be to recommend their provider's branch services to friends and family.