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Coronavirus: your travel questions answered

If you’re unsure how coronavirus will impact your travel plans or want to know what your rights are, the answers to many of your questions are below. As things change the information on this page may change. Keep checking back to make sure you have the most up-to-date information.

 

I’m due to travel and want to understand what I’m covered for under first direct Travel Insurance

The Foreign Commonwealth & Development Office (FCDO) continues to advise against non-essential international travel for certain countries, however some exemptions apply. Please view their country page regularly as it is frequently updated. The FCDO continue to advise against non-essential international travel, except to those countries and territories listed as exempt.

This information will continue to be reviewed and updated in line with the FCOs advice. If you’re currently abroad, please visit the FCDO website for advice on getting home.

You also need to be aware of any local restrictions/lockdowns that apply to where you live or to your travel arrangements. Travel restrictions may vary according to your home nation, please check if there are any restrictions where you live by visiting https://www.gov.uk/coronavirus.

If there are any travel restrictions in place when you purchase your cover or book your trip (whichever is later), you won’t be covered for cancellation or abandonment due to those restrictions.

Travel insurance covers you for non-refundable costs. Your first step should be to contact your airline, or travel or accommodation provider to find out what your options are.

If you booked a package holiday which has now been cancelled, the travel provider you booked with should provide you with a full refund of any payments made under the Package Travel Regulations 2018.

If you paid for any part of your cancelled trip with your credit or debit card, or PayPal, you may also need to contact your payment provider about obtaining a refund.

Claiming a refund from either your travel operator or your card provider may lead to a better outcome for yourself than claiming via your travel insurance, as you may be able to claim the full amount you paid without having to pay an excess. You could also potentially recover losses for all the party members on the booking, some of whom may not have taken insurance. You can find further useful information on this topic on the Money Advice Service website.

For any non-refundable costs, please contact the Aviva travel insurance claims team on +44 (0)1603 605 125. Claims helpline open 24 hours a day, 7 days a week.

FAQs

 

 

I’d like to make a claim

Claiming a refund from either your travel operator or your card provider may lead to a better outcome for yourself than claiming via your travel insurance, as you may be able to claim the full amount you paid without having to pay an excess. You could also potentially recover losses for all the party members on the booking, some of whom may not have taken insurance. You can find further useful information on this topic on the Money Advice Service website.

 

 

I’m looking to buy travel insurance for a future trip

 

 

I booked my trip with a first direct credit card. What rights do I have under Section 75 of the Consumer Credit Act?