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Coronavirus: your travel questions answered

If you’re unsure how coronavirus will impact your travel plans or want to know what your rights are – we have answers to many of your questions below. As things change the information on this page may change. Keep checking back to make sure you have the most up-to-date information.


I’m due to travel and want to understand what I’m covered for under first direct Travel Insurance

The Foreign and Commonwealth Office (FCO) gives advice to help UK citizens make judgements about travelling to a particular country. On 4th April 2020 the FCO updated its advice as follows:

The FCO advised British people against all non-essential travel worldwide. This applies for an indefinite period due to unprecedented international border closures and other restrictions.

Travel insurance covers you for non-refundable costs. Your first step should be to contact your airline, travel or accommodation provider to find out what your options are. You should also contact your debit/credit card provider about obtaining a refund. For any non-refundable costs, please contact our claims team.




I’m currently overseas and want to understand what I’m covered for under first direct Travel Insurance

The Foreign and Commonwealth Office (FCO) now advises British people who are travelling abroad to return to the UK now, if commercial flights are still available. This advice was published on 23 March and takes effect immediately.



I’d like to make a claim



I’m looking to buy travel insurance for a future trip



I booked my trip with a first direct credit card. What rights do I have under Section 75 of the Consumer Credit Act?