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Get a Secure Key

Your new Secure Key will generate a passcode each time you log on to Online Banking or your Mobile App. It’ll also be needed whenever you set up a new payee and will keep your money safe and secure, one step ahead of fraudsters.

We recommend a Digital Secure Key that sits on your smartphone or compatible tablet as part of your Mobile Banking App because it’s less likely to be lost (we expect you know exactly where your mobile phone is at any moment). Even better, you can make use of fingerprint or face recognition to make logging on even easier if your phone supports these options.

Setting up your Digital Secure Key

First, you’ll need the first direct mobile banking app downloaded on your smartphone.
Once you've logged on, just go to 'Security Settings' in the menu, and select 'Activate Digital Secure Key'.
We'll then take you through the steps to get all set up.

How to activate a Digital Secure Key on your phone

Video Transcript

How to Activate a Digital Secure Key on your iPhone

First, open up the App, and log on using your username and password as usual.

Then select ‘more’ on the menu at the bottom, followed by ‘Security Settings’, then ‘Activate your Digital Secure Key’.

Select ‘Activate’ in the top right corner.

Then we’ll need to send you two security codes that you enter into the App. The quickest and easiest way to get these codes is firstly by email, and then secondly by text.

Choose your preferred method, and look out for the email or text from us. Then enter the codes into the App where it asks you.

Once you’ve entered the codes we’ve sent you, you’ll be asked to set up a Digital Secure Key password. It must contain letters and numbers, and needs to be between six and nine characters long.

When you’ve done that, you’re all done. You can then use this Digital Secure Key password to log onto the Mobile App and Online Banking. And if your phone has fingerprint or face recognition, you can switch on that too, to make logging into the App and getting things done even simpler and seriously secure.

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If you don't have a smartphone or compatible tablet - you can use a Physical Secure Key

You'll need to call on 03 456 100 100 and we’ll send you one out in the post.

Please bear in mind it can take up to 10 working days for your Secure Key to arrive. So if you need to get access to Online Banking quicker, you’ll find a Digital Secure Key much quicker to set up and easier to use in the long run.

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