Get a Secure Key | first direct

Your new Secure Key will generate a passcode each time you log on to Online Banking or your Mobile App. It’ll also be needed whenever you set up a new payee and will keep your money safe and secure, one step ahead of fraudsters.

We recommend a Digital Secure Key that sits on your smartphone or compatible tablet as part of your Mobile Banking App because it’s less likely to be lost (we expect you know exactly where your mobile phone is at any moment). Even better, you can make use of fingerprint or face recognition to make logging on even easier if your phone supports these options.

Setting up your Digital Secure Key

First, you’ll need the first direct mobile banking app downloaded on your smartphone.
Once you've logged on, just go to 'Security Settings' in the menu, and select 'Activate Digital Secure Key'.
We'll then take you through the steps to get all set up.

How to set up fingerprint and face recognition

Video Transcript

Setting up face or fingerprint security in our App on an iOS phone

1. Setting up face or fingerprint security.

How to find the feature on your iOS device.

2. First, tap the three lines.

They’re at the bottom of your screen.

3. Then, select ‘Security Settings’ from the ‘More’ menu.

You can now enable the face or fingerprint log on feature.

4. All sorted

Video Transcript

Setting up face or fingerprint security in our App on an Android phone

1. Setting up face or fingerprint security.

How to find the feature on your Android device.

2. First, tap the three lined menu icon.

It’s in the top left corner of your screen.

3. Select ‘Security Settings’.

You can now enable the face or fingerprint log on feature.

4. All sorted.

Digital Secure Key - Getting started

Video Transcript

Ready to get started with Digital Banking?

Here's how to set up a Digital Secure Key on your smartphone

Once you've downloaded our App, press 'Log on'.

Type in your Online Banking username

Enter the three requested characters from your password and your memorable information

Have a look through the features of our Digital Secure Key and then click ‘Activate'

Choose how you'd like to receive your first activation code

Enter the code we sent to you (activation codes usually arrive straight away, if you haven't received one after a couple of hours, give us a call and we’ll be happy to help)

You’ll then be asked how you’d like to receive your second activation code

Enter the second activation code once you’ve received it

Choose a new password for your Digital Secure Key

And that's it. You can now access all our Mobile Banking features. Enjoy!

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If you don't have a smartphone or compatible tablet - you can use a Physical Secure Key

You'll need to call on 03 456 100 100 and we’ll send you one out in the post.

Please bear in mind it can take up to 15 working days for your Secure Key to arrive. So if you need to get access to Online Banking quicker, you’ll find a Digital Secure Key much quicker to set up and easier to use in the long run.