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Get a Secure Key

Your new Secure Key will generate a passcode each time you log on to Online Banking or your Mobile App. It’ll also be needed whenever you set up a new payee and will keep your money safe and secure, one step ahead of fraudsters.

We recommend a Digital Secure Key that sits on your smartphone or compatible tablet as part of your Mobile Banking App because it’s less likely to be lost (we expect you know exactly where your mobile phone is at any moment). Even better, you can make use of fingerprint or face recognition to make logging on even easier if your phone supports these options.

Setting up your Digital Secure Key

First, you’ll need the first direct mobile banking app downloaded on your smartphone.
Once you've logged on, just go to 'Security Settings' in the menu, and select 'Activiate Digital Secure Key'.
We'll then take you through the steps to get all set up.

Getting started with our Mobile Banking App

Video Transcript

How to get started with our Mobile App

You're about to make your everyday a whole lot easier. Here's how to download our Mobile App and register for the first time.

First, go to your app store and search for 'first direct'. Then click 'download'. Once the app's been downloaded you'll be asked if you want to receive notifications. It's totally up to you but they can be very handy. Then you'll need to agree to the App terms and conditions. there you go.

Now you're ready to securely set up your security credentials. So, on the log in screen, select 'Register now'. Next, you'll need to enter your first direct sort code, account number and date of birth, followed by a few characters from your telephone password.

Now it's time to pick a username. it must be at least 5 characters long, so you can't have Yoda, but you could have Elvis. That's not a recommendation by the way. Then it's time for some memorable questions and answers - just in case you forget your username at any time, so you can reset it easily.

Nearly done - simply choose a password. This time it must be at least 9 characters long. Finally, choose a couple of security questions so that if you forget your password, it's simple to reset.

And that's it - you're all ready for Mobile Banking. Life is about to get that little bit easier. All sorted.

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If you don't have a smartphone or compatible tablet - you can use a Physical Secure Key

You'll need to call on 03 456 100 100 and we’ll send you one out in the post.

Please bear in mind it can take up to 10 working days for your Secure Key to arrive. So if you need to get access to Online Banking quicker, you’ll find a Digital Secure Key much quicker to set up and easier to use in the long run.

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