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Debit card help

  • How do I report a lost or stolen card?


    To report a lost or stolen card, call us on 0800 085 2404.

    To report a lost or stolen card, call us on 0800 085 2404.

  • How do I activate a new debit card?


    Debit cards can be used as soon as you receive your card and pin. If you want to use contactless please be aware that you need to complete a chip and pin transaction first to activate for example an ATM withdrawal or a transaction via chip and pin at a retailer. 

    Debit cards can be used as soon as you receive your card and pin. If you want to use contactless please be aware that you need to complete a chip and pin transaction first to activate for example an ATM withdrawal or a transaction via chip and pin at a retailer. 

  • I need to query dispute a transaction on my first direct debit or credit card


    It can be hard to know where to go if you haven’t received a refund or when something goes wrong so we’ve put together a guide to help you understand what you may be entitled to and how you go about getting a refund.  

    Find out more about how to claim a debit or credit card refund

    It can be hard to know where to go if you haven’t received a refund or when something goes wrong so we’ve put together a guide to help you understand what you may be entitled to and how you go about getting a refund.  

    Find out more about how to claim a debit or credit card refund