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Debit card help

  • How do I report a lost or stolen card?


    To report a lost or stolen card, call us on 0800 085 2404.

    To report a lost or stolen card, call us on 0800 085 2404.

  • Why am I getting a new Visa Debit card when the expiry date on my current card isn’t until 2021?


    In 2021 we are planning to change our debit card scheme, therefore your debit card will be changing from Visa to Mastercard. To ensure you continue to have a working debit card during this change, we are re-issuing some Visa debit cards ahead of the original renewal date. Please note, not all debit cards will be affected. If you have any further questions about receiving a new card, see our FAQs for more information. 

    Find out more

    In 2021 we are planning to change our debit card scheme, therefore your debit card will be changing from Visa to Mastercard. To ensure you continue to have a working debit card during this change, we are re-issuing some Visa debit cards ahead of the original renewal date. Please note, not all debit cards will be affected. If you have any further questions about receiving a new card, see our FAQs for more information. 

    Find out more
  • How do I activate a new debit card?


    Debit cards can be used as soon as you receive your card and pin. If you want to use contactless please be aware that you need to complete a chip and pin transaction first to activate for example an ATM withdrawal or a transaction via chip and pin at a retailer. 

    Debit cards can be used as soon as you receive your card and pin. If you want to use contactless please be aware that you need to complete a chip and pin transaction first to activate for example an ATM withdrawal or a transaction via chip and pin at a retailer. 

  • I need to query dispute a transaction on my first direct debit or credit card


    It can be hard to know where to go if you haven’t received a refund or when something goes wrong so we’ve put together a guide to help you understand what you may be entitled to and how you go about getting a refund.  

    Find out more about how to claim a debit or credit card refund

    It can be hard to know where to go if you haven’t received a refund or when something goes wrong so we’ve put together a guide to help you understand what you may be entitled to and how you go about getting a refund.  

    Find out more about how to claim a debit or credit card refund