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Fraud awareness

Find out how to keep your money safe with our latest fraud prevention tips. 

We'll never ask you to:
 

  • tell us your card’s 4-digit PIN
  • share your online banking password, Secure Key codes, or one-time passcodes sent to your phone
  • transfer money anywhere, including to a 'safe' account
  • send us your card, cheque book or cash.

If you’re contacted unexpectedly by phone, email or text:

  • stop and think – if it’s unexpected, be suspicious
  • don’t call numbers in messages or emails without checking they’re genuine
  • don’t click or tap unfamiliar links - go to the official website or app
  • if in doubt - check with a friend or family member before taking action.

Reporting fraud

If you think you've been caught out by a scam or notice anything suspicious about your account, call us as soon as possible.

Call 03 456 100 100 (lines are open 24/7, 365 days a year)

Text phone: 03 456 100 147

Calling from abroad: +44 113 234 5678

Text relay phone: +44 151 494 1260

If you don't think an email from first direct is genuine, forward it to phishing@hsbc.co.uk so we can investigate it and help prevent further instances of phishing.

Protecting yourself from fraud

Be aware of the latest scams

New scams are emerging all the time. Learn more about the latest methods criminals are using.

Latest scams

Common types of fraud and scams

It’s not easy to spot scammers. Learn about some of the common types of fraud and scams and how to avoid them.

Fraud and scams guides

How to stay safe online

Tips on how to keep your devices secure and your money and personal information protected.

 

Ways to stay safe online


How we protect you

Log on security

Our Secure Key is an extra layer of security and protects against fraud.

What is a Secure Key

Defending you against financial crime

We're investing in technologies, processes and our people to keep you and your money safe. 

Ways we keep you safe

Your information

Occasionally we'll ask you for documents to confirm you are who you say you are. Just in case. 

What we need to keep you safe


More help for keeping you safe from fraud

Get Safe Online

Our parent company, HSBC, is a founder sponsor of this joint initiative between government, police and businesses.

 

Go to Get Safe Online

Take Five

Straightforward, impartial advice on preventing email, phone and online fraud, with a focus on impersonation fraud.

What is Take Five

Cyber Aware

A government campaign to help you learn how to protect yourself online.

Go to Cyber Aware

FCA warning list

The Financial Conduct Authority lists unsafe firms to help you avoid being a victim of investment fraud.

Go to the FCA website