HomeRates and chargesCharges


We're committed to helping you stay in control of your money. One way we do that is by letting you know up front about any charges that might apply to any of our accounts - after all, nobody likes a nasty surprise. Have a look through the tabs below for more detailed information about each products' charges.

Banking fee

We charge a £10 banking fee every month (or part of a month) that you hold a 1st Account, which will be debited from your account monthly in arrears.

You won't have to pay a banking fee:

  • for the first six months after opening your account
  • any month you pay a minimum of £1,000 into your account* or you maintain an average monthly balance on your account* of £1,000 (month means calendar month - we'll work out the average monthly balance by adding together the end of day balances of each day during the month and dividing the result by the number of days in that month). Money can't be sent from another first direct account
  • any month you hold a first direct Mortgage, Credit Card, Personal Loan, Savings Account (*excludes Regular Saver Account), First Directory, or first direct Home Insurance policy
  • on any second or subsequent 1st Account in the same name. (If you hold a sole and joint account, your joint account will not be considered to be in the same name unless all joint account holders are the same)
  • if your account is inactive for more than 90 days and the balance of your account is less than £10.

If you have more than one current account with us, each one will be treated individually in respect of balances and credits received, and won't be aggregated when assessing whether a fee is payable.

first direct debit card

Using your card outside the UK

All foreign debit card payments or cash withdrawals outside the UK are converted to Sterling by VISA or MasterCard (as appropriate) using their Payment Scheme Exchange Rate which applies on the day of the conversion. Details of the current wholesale market exchange rates can be obtained by calling us on these numbers: in the UK 03 456 100 100 (Text-phone 03 456 100 147) or from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260).

For all foreign currency transactions, including cash withdrawals, we'll charge a fee of 2.75% of the transaction. This fee will be shown as a separate line on your statement as a 'non-Sterling transaction fee'. We'll deduct the payment from your account once we receive details of the payment from the card scheme, at the latest, the next working day.

See more information on the rate of exchange Visa used when converting your transaction.

Using cash machines outside the UK

When using cash machines outside the UK, as well as the non-Sterling transaction fee (described above), we'll also charge an ATM transaction fee: currently 2% (minimum £1.75, maximum £5.00). But if you're a First Directory customer, you won't be charged this extra fee (applies to the account the First Directory fee debits from).

Please be aware that some cash machine operators may also apply an additional charge for withdrawals made from their cash machines, and this will be advised on screen at the time of withdrawal.

1st Account

Cancel a cheque


Free if under £10.00

Copy of a cheque/credit


Special presentation of a cheque


Status Enquiry (including VAT)


UK bank draft

A different charge may apply if collected from a HSBC Bank branch


Inward payments received from banks within UK:

in Sterling


in currency above £100 equivalent


The issue of an indemnity for a lost share certificate/dividend warrant and sundry items

0.5% of the value, minimum £50

Branch payment cheque (drawn on Savings Accounts)


Duplicate Statements (per statement); on e-Savings and Everyday e-Saver Account


Duplicate credit card Statements (per statement)


Interim Statements (charges per month):

Additional monthly/3 weekly








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Rates make for a useful point of comparison when looking at financial products - though they're not the only thing you should consider when making a decision. Have a look at our rates page for more information.

More info about our rates