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Travel Insurance

Frequently asked questions

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  • Are UK trips included in the policy?

  • Which destinations can I choose?

  • How long am I covered for per trip?

  • Can I extend the duration of the cover?

  • Are business trips included?

  • What should I do if I, or anyone else covered under my policy, falls ill abroad?

  • How do I make a claim?

  • What happens if my/our money is stolen while we're away?

  • Will I have to pay any excess if I make a claim?

  • Can I cancel my insurance and/or is there a cooling-off period after my insurance has been booked?

  • The Foreign and Commonwealth Office (FCO) has not advised against travel to the area/country I am travelling. Can I claim for cancelling/abandoning the trip?

  • Am I or is anyone else under my policy covered for hazardous sports or activities?

  • Am I or is anyone else under my policy covered if my holiday airline or hotel goes out of business?

Apply online for a 15% discount for all new policies

Not covered yet?

Get a quote

03 450 308 719

Available Mon - Thurs 8am - 8pm, Fri 8am - 7pm, Sat 9am - 5pm or Sun 10am - 2pm.

Retrieve a quote

Return to a previous quote you have saved within the last 30 days

Retrieve a quote

For details on how we will use your personal information, please see our Privacy Notice. first direct Travel Insurance is provided by Aviva Insurance Limited. Please read Aviva's Privacy Notice shown within the application.

Renewals and existing customers

03 450 308 718

Available Mon - Thurs 8am - 8pm, Fri 8am - 7pm, Sat 9am - 5pm or Sun 10am - 2pm.

Making a claim

While on holiday - for cutting your trip short or emergency medical treatment

+44 (0)1603 605 128

Open 24 hours a day.

To enquire about an existing claim or to advise a new claim, please call:

+44 (0)1603 605 125

Claims helpline open 24 hours a day, 7 days a week.

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Need some spending money?

Order between £100 and £2,500 in foreign currency online or over the phone, and we'll arrange to have it delivered to your door - usually the next day. Terms and Conditions apply.

Order Travel Money

Wider cover for £15 a month

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