Hello, and welcome to voice IT technology. Another first from first direct. This clever new telephone banking feature makes managing your money even easier. Heres how it works, when you call us, we'll ask if it's ok to record your voice. If you agree, we'll get started. (If you don't, no problem, we won't apply it to your account).
On that first call, everything will be just the same. You'll go through the same security questions that you're used to. And, during the conversation our clever systems will analyse your voice. Then, the next time you call, it will double check everything. And if you're happy and we're happy, it's good to go.
From then on, whenever you call... our systems will be working in the background to confirm it's actually you. Simple as that.
Which means an easier telephone login process and less time spent remembering passwords.