Banking on the go
Securely log on to Mobile Banking with just your fingerprint
With Touch ID, you can log on to our Banking on the go App just by placing your fingerprint on the home button. Easy.
- an Apple iPhone 5s or above
- the latest version of our app
- a Digital Secure Key.
Setting up Touch ID
The app will prompt you to get started
If you have an Apple iPhone with Touch ID fingerprint sensor, and already have the latest version of the Banking on the go App installed, you'll be invited to enable Touch ID with a message when you first open the app.
If you skipped past this at the time, you can go back and enable it at any time - simply select 'Touch ID' in the left hand menu within the App, under 'Settings'.
How does the Touch ID fingerprint scanner work with the first direct Banking on the go App?
Do I need to change any settings on my iPhone?
Can I still log on if my iPhone doesn't recognise my fingerprint?
Can I still generate a Digital Secure Key code after I have enabled the Touch ID fingerprint scanner?
I have other people's fingerprints stored in my iPhone's Touch ID, will they be able to log on to my Banking on the go App.
How do I disable the Touch ID fingerprint scanner?
What should I do if my iPhone is lost or stolen?
Will first direct store my fingerprint?
For more details please refer to the Terms & Conditions.
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Sign up to Paym and you can send money to anyone who's also signed up, just using their mobile number. You'll be using the Banking on the go App so making a payment is fast and secure.
If you need any help using our app, call our Digital Support Team on:
Available from 7am to 11pm, Monday to Friday, or 8am to 11pm on weekends.