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Exclusive benefits for just £15 a month

Add First Directory to your 1st Account for just £15 a month and we've got more than your money covered:

Worldwide Travel Insurance with Aviva

What's covered?

  • you and your family for injury and illness*
  • emergency medical treatment & repatriation
  • winter sports cover**
  • cover if you have to cancel your trip due to illness or travel disruption
  • baggage cover
  • business travel***

Please refer to the policy summary and document for full details of cover and all applicable exclusions.

24-hour Medical Emergency Assistance helpline

From the UK: 08000 517 464

From abroad: +44 1603 605 128

*For eligible customers under 70. Claims for death, injury, illness or disability are not covered if they result from you being under the influence or effect of alcohol or drugs. Pre-existing medical conditions are not covered at any time under this policy unless they have been disclosed and accepted by our medical assessment team or are included in the list of accepted conditions detailed in the policy booklet. Trips must start and end in the UK, Channel Islands or Isle of Man and last no longer than 31 days. Trips inside the UK, Channel Islands or Isle of Man must include at least two consecutive nights' stay in pre-booked holiday accommodation.

**We'll provide winter sports cover for up to 31 days in any calendar year.

***But only to carry out office-based clerical or administrative duties.

All claims will be subject to assessment and other usual policy Terms and Conditions.

Latest travel information

Motor Breakdown Cover with AWP P&C SA

What's covered?

  • you as a driver or passenger in an eligible vehicle
  • breakdowns at home or on any road in the UK, Channel Islands or Isle of Man
  • emergency roadside repairs and local recovery to the nearest suitable garage
  • national recovery of your vehicle to a UK destination of your choice where repair cannot be made at the roadside or by a local repairer within four hours.

What's not covered?

  • the cost of labour and/or parts at any garage where the vehicle is taken
  • if your vehicle is being used for commercial or business purposes
  • motorbikes
  • missing or broken keys
  • replacing tyres or windows.

Contact Information

Please refer to the Terms and Conditions for full details of cover and all applicable exclusions.

If you need to use this cover, call 0800 587 9821 (free from landlines) or 020 8603 9821 (charges at your standard network rate).

First Directory Motor Breakdown Assistance is underwritten by AWP P&C SA and administered in the UK by AWP Assistance UK Limited, trading as Allianz Global Assistance.

Mobile Phone Insurance with Allianz Insurance

What's covered?

  • accidental damage, loss or theft - up to £1,000 (subject to £50 excess per claim).

What's not covered?

  • a mobile phone that is left unattended
  • deliberate damage to your mobile phone
  • cosmetic damage to your mobile phone
  • loss, theft and accidental damage to any accessories.

Please refer to the Terms and Conditions for full details of cover and all applicable exclusions.

Claims and Policy helpline

From the UK: 0344 893 9579

From abroad: +44 1483 218 130

Here's some handy quick links for this:

Register your mobile phone

Claim for accidental damage, loss or theft

Mobile Phone Insurance is provided by Allianz Insurance plc.

Reduced charges for non-Sterling cash withdrawals

Sign up to First Directory and we won't charge you any ATM transaction fees when you withdraw cash from machines aboard - which are usually 2%, minimum £1.75, maximum £5.00

Bear in mind that some ATM operators may charge you for making withdrawals from their machines - they'll tell you on screen before you make a withdrawal. And a non-Sterling transaction fee of 2.75% will still apply to any transaction you make abroad. This fee will show separately on your statement as a 'non-Sterling transaction fee'.

Leisure discounts and offers

You'll also get exclusive offers at restaurants, hotels and days out - full details of which you can find on our First Directory site.

For details on how we will use your personal information, please see our Privacy Notice.

Members' helpline

From the UK: 0156 583 1125

How to apply for First Directory

New to first direct

You need a first direct Current Account to apply for First Directory. See below.

Existing customer

If you already have an account with first direct please read the First Directory Terms and Conditions.

Then you can apply for First Directory by logging on to Online Banking, selecting 'Apply' in the left hand menu and choosing 'First Directory'.

first direct credit facilities are subject to status and we reserve the right to decline to open an account for you.

How to apply for a 1st Account

New to first direct

If you've previously been a customer or would just prefer to speak to us, please call us on:

03 456 00 24 24

Existing customer

If you already have an account with first direct, you can apply for a 1st Account, by calling us on:

03 456 100 100

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