Independent service quality survey results

Personal current accounts

Published August 2018

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 16 largest personal current account providers if they would recommend their provider to friends and family.

Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.

1 first direct
2 Metro Bank
3 Nationwide
4 Coventry Building Society
5 = Santander UK

See full results

First things first

Hello! Lovely to meet you. Fancy getting to know each other? Let us tell you why we're different from other banks.

Learn more about first direct

Banking just the way you like it

Talk to real people on the phone 24/7, or go online, on your mobile or on your tablet. We're here whenever and wherever you need us.

Ways to bank with first direct

Award winning Mortgages

Our Mortgages are at the top of their game. You don't win awards for nothing, you know? Your home may be repossessed if you do not keep up repayments on your mortgage.

Compare mortgages

Why not switch to us?

We've got a dedicated team of lovely people here to help make switching your current account as easy as possible.

Find out more about switching

Heads up!

...latest news from first direct

Nobody likes to be the last to know about things do they? So, if we've got something to share, we'll tell you here. Take a look...

Visit heads up

Your money is protected by the FSCS

Protecting your money. Deposits protected by the Financial Services Compensation Scheme.
Which Account awards