first direct home page

Tweet us

We're here to help 24 7 365, send
us a tweet @firstdirecthelp

Visit our page on Twitter (opens in new window)

Got a question?

New to first direct
03 456 00 24 24
0800 24 24 24

first direct account holders
03 456 100 100

Email us

More options

first direct uncovered

We're about more than just banking. Find out what we stand for and what makes us different.

View our awards

Take a look at the awards we've won for our products and amazing customer service.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Protecting your money

Your eligible deposits with HSBC Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. This limit is applied to the total of any deposits you have with HSBC Bank plc and first direct.

Any total deposits you hold above the £85,000 limit between HSBC and first direct are not covered.






Our downloads are in a PDF format. To read them you'll need to have Adobe Reader 4.0™ or above. It's free and you can get Adobe Reader here.