Independent service quality survey results

Personal current accounts

Published August 2018

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 16 largest personal current account providers if they would recommend their provider to friends and family.

Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking
1 first direct
85%
2 Metro Bank
83%
3 Nationwide
73%
4 Coventry Building Society
68%
5 = Santander UK
64%

See full results

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