Travel Money

Yes, you can order foreign currency and Travellers Cheques in a combination of different currencies in one order.

The minimum first direct Travel Money Online order value is £100 and the maximum order value is £2,500, excluding any delivery charge, commission, other associated fees or charges payable.

At the end of the order process you will see a message confirming your first direct Travel Money Online order has been accepted together with an order reference number. We recommend you note down your order reference number or, if you can, print the confirmation message. You will need to quote this number in any subsequent correspondence.

Should you experience any difficulties when placing your order you can phone on 0845 300 1606 quoting your order reference number if applicable (opening hours are 08.30 to 17.30 Monday to Friday. Closed Saturdays, Sundays and Bank Holidays).

Once we confirm your order and it has been paid for you cannot amend or cancel it. One of the reasons for this is that the price of Travel Money is dependent on changes in the financial market which are outside our control. We may at our sole discretion purchase the order back from you at the market rate and on the same terms as are offered for purchase of Travel Money to the public on the date in question. This means you may receive less than the purchase price of the original order.

There are no card fees charged if you choose to pay using your first direct debit card. if you pay using your first direct credit card a cash advance fee will apply - see interest rates and charges. If you pay using other providers credit card a cash advance fee and interest may be applied by the card provider. If you wish to pay using a MasterCard credit card online, Travelex will levy a handling fee of 1.5% of the order value (min £4.00 - max £15.00), this will be shown within your order summary.

In addition, your card issuer may apply a cash advance charge, which will be shown separately on your card statement.

Telephone orders are subject to a commission fee of 2% minimum £3.00. Only first direct customers can order currency over the telephone. This charge will be waived for First Directory members. You will also be charged a commission fee of 1.5% for ordering Sterling Travellers Cheques, this fee is also waived for First Directory members.

You can use most UK issued Visa or MasterCard credit or debit cards including Electron, Visa Delta and Maestro.

When placing the order you will be requested to input your card details. Once authorisation has been obtained from your card issuer, the payment will usually be debited from your account immediately if you are using a debit card. The date the card is debited for credit cards will usually be the date you placed the order but may vary depending on your card issuer.

It will appear as "travel money".

You may be charged a cash advance fee by your card issuer. This will depend on the card issuer's terms and conditions and you should refer to them for details.

Orders can only be delivered to the card billing address of a valid UK issued credit or debit card held by you.

Delivery times and dates are not guaranteed. However, we will aim to deliver your Travel Money as follows:

* Days quoted are based on working days. If your order falls over a UK public or Bank Holiday then an additional day(s) will be added.
** Working day means Monday to Friday excluding UK bank and Public Holidays.

Delivery to certain remote parts of the United Kingdom may take up to three working days.

For orders placed on a Friday, Saturday delivery may be possible but this cannot be guaranteed.

Deliveries can only be made to the billing address of the card you choose to pay with.

You may select a specific date for delivery which can be up to ten working days from when you placed your order. Working day means Monday to Friday excluding UK bank and Public Holidays.

Because the order has to be signed for, Royal Mail should leave a card giving details of where the order can be collected. This will normally be your local post office or sorting office. You must take this card with you when you collect your order, along with any required ID.

Just call the Travelex helpdesk on 0845 300 1606 quoting your order reference number (opening hours 08.30 to 17.30 Monday to Friday. Closed Saturdays, Sundays and Bank Holidays).

Your Travellers Cheques should only be signed by the person placing the order as the purchase has been registered in their name.

When you receive the Travellers Cheques you must sign them immediately, in the upper left-hand corner. If you do not you will not be reimbursed if they are lost or stolen.

The Travellers Cheques you will receive are welcomed around the world and accepted at a wide variety of banks and foreign exchange bureaux.

If travelling to the USA you may be able to use your Travellers Cheques in shops and restaurants as you would cash although identification is sometimes required.

You must report the loss immediately using the contact details supplied with your cheques. The American Express Travellers' Cheque Management unit is available 24 hours a day, 365 days a year. Full contact details will be supplied with your purchase.