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Travel Information

Important information for customers with first direct Travel Insurance travelling to Nice or Turkey

Following the uncertainty and concern caused by the terrorist attack in Nice and the failed coup attempt in Turkey we extended our travel insurance cover to help those customers who were on holiday in Nice or Turkey and wanted to come home early, or those customers who had plans to travel to either destination, before 29 July 2016 for Nice and 31 July 2016 for Turkey, and cancelled or changed their plans. If this applied to you, please contact our claims line detailed below.

Customers who have any enquiries about changing future holiday plans and have booked through a tour operator / travel agent / airline should contact them in the first instance.

Customers wishing to speak to the claims team please call +44 (0)1603-605125. Lines are open 8am to 6pm, Monday to Thursday; 8am to 5.30pm, Friday.

Customers who need emergency medical guidance or support please call +44 (0)1603-605128. Lines are open 7 days a week. For the latest travel advice check the FCO website.