Security

Trusteer Rapport

Anti-virus software and firewalls provide valuable protection against online fraud, but as attacks become increasingly more sophisticated, this protection alone may not be enough. That's why we've teamed up with the security experts at Trusteer, the world's leading provider of secure browsing services.

Trusteer Rapport security software is designed to secure the connection between your computer and first direct websites. It's free, easy to install and simple to use. It works seamlessly with any existing anti-virus security software you may already have, offering an extra layer of protection when you use Internet Banking.

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Anti-virus software and firewalls provide valuable protection against online fraud, but as attacks become increasingly more sophisticated, this protection alone may not be enough.

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How does Trusteer Rapport software work?
Trusteer Rapport software safeguards your Internet Banking log on details by:
  • securing the connection between your computer and first direct Internet Banking
  • checking that you've accessed a genuine first direct website. If you haven't accessed one of our websites, it stops your data going to a fraudulent website.
Why do I need Trusteer Rapport software?
Trusteer Rapport security software is designed to stop your details getting in the wrong hands, by:
  • helping to protect your Internet Banking and other log on details
  • helping protect your first direct log-in information from fraudsters
  • helping protect you on any website where you log in or send sensitive information
  • telling you that you are using the bank's genuine website and not a fake made by criminals. It can sometimes be very difficult to spot the difference.
Will I still need anti-virus software and firewalls?
It's important to remember that Trusteer Rapport does not replace up-to-date anti-virus software and firewalls, which act as a vital part of your computer's defences. Trusteer Rapport is designed to work alongside your anti-virus software and firewalls to help stop your details getting into the hands of fraudsters or other criminals.
  • anti-virus software, such as AVG Internet Security, helps to stop threats, by scanning your PC and looking for suspicious files
  • a Firewall hides your computer from attackers, and helps stop criminals getting data in and out of your PC
  • Trusteer Rapport secures the connection between your computer and first direct Internet Banking. It checks you've accessed the genuine first direct website. If you haven't accessed our website, it stops your data going to a fraudulent website.
Will Trusteer Rapport security software be compatible with my computer?

Trusteer Rapport security software can be downloaded onto nearly all PCs and Macs and can be installed in minutes, with no need to restart your computer. Find out how easy it is to download and use with our Video Demo.

Which systems and browsers is Trusteer Rapport compatible with?

Trusteer Rapport works on the following operating systems and browsers:


Internet Explorer 7 and above Firefox 3.0 and above Safari 4.0 and above Google Chrome 3.0 and above
Windows XP (all editions)
Windows Vista (all editions)
Windows 7 (all editions)
Windows 8 (all editions)
Mac Intel OS X 10.4 (tiger) *
Mac Intel OS X 10.5 (leopard)
Mac Intel OS X 10.6 (snow leopard)
Mac Intel OS X 10.7 (lion)

Please note Trusteer Rapport is not currently compatible with the Linux operating system, the Opera web browser, PowerPC Macs.

*Firefox 3.6 or above is not supported by Trusteer Rapport on Mac Intel OS X 10.4 (Tiger).


How do I know I'm protected?

Look out for the Trusteer Rapport icon, which appears next to you browser's address bar.

You're protected - the icon is green when Trusteer Rapport is safe-guarding your information:
green trusteer icon to right of browser's address bar

No protection - the icon is grey when Trusteer Rapport is not safe-guarding your information:
grey trusteer icon to right of browser's address bar

Which websites are protected?

When you download the software, it's already set up to help protect you when you use first direct's Internet Banking, Internet Banking Plus and Sharedealing.

You can also use Trusteer Rapport to help protect you on all websites where you login or send sensitive information. To activate Trusteer Rapport protection on other sites, simply browse to the website, click the grey Rapport icon, and then select 'protect this website'.

Will Trusteer Rapport slow my computer down?

Any performance or browser issues experienced immediately following installation of Trusteer Rapport is most likely a result of software incompatibility or a clash with a computer virus already on your computer.

While Trusteer test Rapport extensively against hundreds of software solutions and do everything they can to prevent, identify and fix such issues, inevitably a few software combinations remain untested.

Can I use Trusteer Rapport with screen reading software?

Trusteer Rapport has a special installation mode for compatibility with screen readers and is tested for compatibility with JAWS 11 and Window-Eyes. If you need to use Trusteer Rapport with screen readers, make sure to check the Install Rapport in screen reader compatibility mode box in the Trusteer Rapport installation wizard.

I think I've been a victim of online fraud. What do I do?

If you think that any of your accounts with us have been accessed online by someone other than yourself - please call us anytime on 08 456 100 100.

What do I do if I already have Trusteer Rapport?

If you have already downloaded Trusteer Rapport from another source, you will not need to do anything. The same version of Trusteer Rapport is used by a number of banks in the UK and all are fully functioning with each other.

Terms and Conditions

Please ensure that you read Trusteer's Terms and Conditions prior to installing Trusteer Rapport software, as we are not responsible for any errors or omissions of their product.

 

Our guarantee

It's our job as a bank to make sure both your personal information and your money are
kept safe, which is why we've invested heavily in measures to support this. In the unlikely
event that there are payments from your current or savings accounts that you didn't
authorise, we'll reimburse you in full in most circumstances, please see your account
Terms and Conditions for more details.

You must take all reasonable precautions to keep your security details safe, like
making sure that no one can see them when you log on and not writing them down
in a way that can be easily understood by someone else. You also must not act fraudulently or let anyone else log on using your details.

 

24 7, we're waiting to talk to you

If you have any problems you can call our security experts on

08 456 100 106

and we'll be able to help you with the process.


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