24 7, we're waiting to talk to you

If you have any problems you can call our security experts on

03 456 100 234

and we'll be able to help you with the process.

Because we want to make sure we're doing a good job, we may monitor and/or record calls. We hope you don't mind.

Other ways to get in touch
Seriously secure. At first direct we take your online security seriously.

Online security

The internet is a wonderful world of things to read, buy and play and it's hard to imagine being without it. But while the majority of people use it for all the right reasons, there are growing numbers of online criminals trying to steal your identity and bank details, and ultimately get their hands on your money.

But it's not all doom and gloom. Though no online security system is completely foolproof, there are lots of easy steps you can take to protect yourself online so you can be sure you and your details remain as safe as possible. This section offers some of the main ways of doing just that.


How we help keep you safe

You might not always be aware of it, but we spend a lot of time in the background helping to keep you safe. Our security experts really are the invisible heroes of first direct - and they'll always be working to make sure you're kept as safe as possible.

Find out more


You may also be interested in

Watch the Stay safe online video

Watch our video for handy tips on staying safe online.

Learn more about Trusteer Rapport

Find out more about the extra online protection provided by Trusteer Rapport.

The Get Safe Online website is a joint initiative between the Government, law enforcement, leading businesses and the public sector, providing comprehensive information about the ways you can protect yourself online. Visit the Get Safe Online website for more information about the ways you can protect yourself online.

Learn more