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Travel Insurance

Frequently asked questions

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  • Are UK trips included in the policy?

  • Which destinations can I choose?

  • How long am I covered for per trip?

  • Can I extend the duration of the cover?

  • Are business trips included?

  • What should I do if I, or anyone else covered under my policy, falls ill abroad?

  • How do I make a claim?

  • What happens if my/our money is stolen while we're away?

  • Will I have to pay any excess if I make a claim?

  • Can I cancel my insurance and/or is there a cooling-off period after my insurance has been booked?

  • Which policy is best for me?

  • Am I or anyone else under my policy covered for hazardous sports or activities?

  • How can I make sure I'm protected if my holiday airline or hotel goes out of business?

Apply online for a 15% discount for all new policies

Not covered yet?

Get a quote

03 450 308 719

Available Mon - Thurs 8am - 8pm, Fri 8am - 7pm, Sat 9am - 5pm or Sun 10am - 2pm.

Retrieve a quote

Return to a previous quote you have saved within the last 30 days

Retrieve a quote

Renewals and existing customers

03 450 308 718

Available Mon - Thurs 8am - 8pm, Fri 8am - 7pm, Sat 9am - 5pm or Sun 10am - 2pm.

Making a claim

While on holiday - for cutting your trip short or emergency medical treatment

+44 (0)1603 605 128

Open 24 hours a day.

To enquire about an existing claim or to advise a new claim, please call:

+44 (0)1603 605 125

The line is available every day, 7 days a week, between 8am and 8pm, except Christmas Day, Boxing Day and New Years Day. Additionally, you may register a new claim between the hours of 8am and 8pm.

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Need some spending money?

Order between £100 and £2,500 in foreign currency online or over the phone, and we'll arrange to have it delivered to your door - usually the next day. Terms and Conditions apply.

Order Travel Money

Wider cover for £15 a month

Add First Directory to your 1st Account for Travel & Mobile Phone Insurance, Motor Breakdown and a load of exclusive offers.

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