- Incident Managers available 24 hours a day to give emergency help and advice
- Loss adjusters are aiming to make contact with our customers within 24 hours of reporting the claim and then managing repairs through to resolution.
first direct Home Insurance customers should call - 0845 300 6032
first direct Car Insurance customers should call - 0844 800 1937
- Telephone your insurer as soon as possible to register your claim, as you may be entitled to claim your alternative accommodation costs
- Don't worry if you cannot locate your policy document immediately, our claims handlers will ensure this does not delay your claim
- If you are unsure who you are insured with check out your statements online or call us on 08456 100 100 and we can check your bank records
- first direct Insurance (and its partners) will give highest priority to emergency claims.
- Don't throw away damaged items until the damage has been inspected
- Do not lift wet carpets, wait for advice from your loss adjuster
- Remove excess water from photos and paperwork, keep them tightly together and leave to dry naturally
- If necessary arrange for temporary repairs to be carried out to stop any damage getting worse. Keep receipts, as these will be needed for your insurance claim.
- Policies will often cover the cost of alternative accommodation (up to a specified limit) if you need to move out of your home while it is being repaired
- Comprehensive motor insurance will cover damage caused to vehicles
- Where there has been flooding, disinfect floors and furnishings
- Where practical, leave doors, windows and cupboards open. If possible, keep rooms heated.
- It may take some weeks for the property to fully dry out therefore customers should wait before redecorating
- Do not use electricity or water supplies until the all clear is given
- Do not eat food the flood water has reached.
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