08 456 100 100

Insurance

Existing customers


Peace of mind in a matter of minutes

When it comes to insurance, time can be of the essence. You'll find all the information you need to make a claim or make changes to your policy below.

Flood advice

If you are a first direct Home and/or Car Insurance customer and have been impacted by floods, visit our Flood help and advice page for more information.


Policy documents
 
Policy Summary Policy Document

Car Insurance

Amend your policy

Open:

Monday to Friday, 8.00am to 8.00pm

Saturday, 9.00am to 5.00pm

Sundays, 10.00am to 3.00pm.


0845 603 7904
Make a claim

Open 24 hours a day.


0844 800 1930
Accidental theft and damage

Open 24 hours a day.


0844 800 1930
Windscreen damage

Open 24 hours a day.


0844 800 1934
 


Home Insurance

Amend or renew your policy

Open:

Monday to Friday, 9.00am to 5.00pm

Saturday and Sunday, 9.00am to 5.00pm


0845 300 6031
Make a claim

Open 24 hours a day.


0845 300 6032
Policy documents
 
Policy Summary Policy Document
 


Policy documents
 
Policy Summary Policy Booklet

Travel Insurance

Amend or renew your policy

Open:

Monday to Thursday 8.00am - 8.00pm

Friday 8.00am - 7.00pm

Saturday 9.00am - 5.00pm

Sunday 10.00am - 2.00pm

Excluding Christmas Day, Boxing Day and New Year's Day.

 

Make a claim

Please refer to your policy document for our full list of medical emergency and travel assistance helplines.


0845 601 2968
 

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