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Useful information

Notifying us of a death and bereavement support

We're really sorry for your loss - we'll try to make things as simple and painless as possible.

Our bereavement support services

Unclaimed assets

What happens to your money if it sits doing nothing in an account for 15 years?

More about unclaimed assets

Payment Protection Insurance

If you think you were mis-sold PPI, we're sorry - here's information about what we can do to help.

More about PPI

Money worries?

The sooner you let us know, the better. There are lots of ways to get back on track.

How we can help with money worries

protected lending

Responsible lending

We don't lend money to just anyone - only if it's a good idea for both of us.

Our commitment to responsible lending

Card Protection

If you think you were mis-sold Card Protection, you might have missed the boat to claim, but here's what you need to do.

More about Card Protection compensation

Credit Scoring

When opening an account or establishing the appropriate level of credit to offer you we’ll take your personal circumstances into consideration. To help us, we use credit scoring.

Find out more about Credit Scoring