Trusteer is the world's leading provider of secure browsing services. That's why we've teamed up with Trusteer to bring you their Rapport security software which will help to secure the connection between your computer and first direct Internet Banking, as well as other first direct websites.
The Trusteer Rapport security software safeguards your Internet Banking log on details by securing the connection between your computer and first direct Internet Banking. It also checks that you've accessed a genuine first direct website. If you haven't accessed our website, it stops your data going to a fraudulent website.
Yes. Anti-virus software is a vital part of your computer's defences, and you need to make sure it's up-to-date. Trusteer Rapport is designed to work alongside your anti-virus software and firewall - it's not designed to replace them as they work most effectively when used together.
Trusteer Rapport works on the following operating systems and browsers:
| Operating system | Web browser (32-bit versions only) | |||||
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| Internet Explorer 7 and above | Firefox 3.0 and above | Safari 4.0 and 5.0 | Google Chrome 3.0 and above | BT Yahoo 3 | ||
| Windows XP (all editions) |  |
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| Windows Vista (all editions) | |
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| Windows 7 (all editions) | |
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| Mac Intel OS X 10.4 (tiger) | * |
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| Mac Intel OS X 10.5 (leopard) | |
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| Mac Intel OS X 10.6 (snow leopard) | |
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Please note Trusteer Rapport is not currently compatible with the Linux operating system, the Opera web browser, PowerPC Macs and screen reading software.
*Firefox 3.6 or above is not supported by Trusteer Rapport on Mac Intel OS X 10.4 (Tiger).
You need to look out for the Trusteer Rapport icon which appears next to your browser's address bar.
You're protected - the icon is green when your information is safe:
No protection - the icon is grey when Trusteer Rapport is not safe-guarding your information:
When you download the software, it's already set up to help protect you when you use first direct's Internet Banking, Internet Banking Plus and Sharedealing.
You can also use Trusteer Rapport to help protect you on all websites where you login or send sensitive information. To activate Trusteer Rapport protection on other sites, simply browse to the website, click the grey Rapport icon, and then select 'protect this website'.
Any performance or browser issues experienced immediately following installation of Trusteer Rapport is most likely a result of software incompatibility or a clash with a computer virus already on your computer.
While Trusteer test Rapport extensively against hundreds of software solutions and do everything they can to prevent, identify and fix such issues, inevitably a few software combinations remain untested.
Trusteer will work with you to resolve any issue you're experiencing. Visit trusteer.com/support and select 'Live Support Online' from the left hand side of the page to start an online chat with a Trusteer support representative.
At the moment Trusteer Rapport isn't compatible with screen readers. Although you can install it, the protection won't work properly, as you'd have to turn off some of the key features.
If you think that any of your accounts with us have been accessed online by someone other than yourself - please call us anytime on 08 456 100 100.
If you have already downloaded Truster Rapport from another source, you will not need to to do anything. The same version of Trusteer Rapport is used by a number of banks in the UK and all are fully functioning with each other.
first direct is a division of HSBC Bank plc. © HSBC Bank plc 2008. All Rights Reserved. Member HSBC 
Group.
Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.
