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Whether it's over the telephone, by email or through our online communities, we love to hear from you.

You can submit any feedback or general queries you have using this online feedback form. The only thing that we ask is that you don't include any sensitive personal or account information through this form as this isn't a secure channel.

For any specific account queries, you can use online, secure messaging within Internet Banking or call us.

We welcome any feedback or queries.

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Protecting your money

Your eligible deposits with HSBC Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. This limit is applied to the total of any deposits you have with HSBC Bank plc and first direct.

Any total deposits you hold above the £85,000 limit between HSBC and first direct are not covered.






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