Section: Lending.
Existing customers
Credit Cards
If you have a first direct Credit Card or Gold Card, you can log onto Log on to Internet Banking to:
- make a payment
- check your balance
- apply for another card
- order a replacement PIN
- order a replacement card
- increase or decrease your credit limit
- opt out of auto limit increase
- set up a Direct Debit to pay your monthly bill.
Alternatively if you'd like to speak with someone you can contact us anytime on:
telephone 08 456 100 100
Card Protection Plan Members
CPP members can report lost or stolen cards or get in touch in an emergency by calling CPP on 0808 100 2255. Lines are open 24 hours a day, seven days a week.
Card Protection is provided by Card Protection Plan Limited.
Payment Protection Insurance
Find out more about the Judicial Review against the Financial Services Authority (FSA) and the Financial Ombudsman Service (FOS).
Money worries?
If you are worried about your finances visit our
'Money worries?' section where you will find some useful information, including a monthly budgeting form, who to contact at first direct should you want to speak to someone here and links to useful organisations who may be able to help you.
first direct is a division of HSBC Bank plc. © HSBC Bank plc 2012. All Rights Reserved. Member HSBC 
Group.
Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.
