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Contact us

Contact us whenever you like, day or night. Your query will always be answered by a real person here in the UK.

New to first direct

Call us on

03 456 00 24 24

or

0800 24 24 24

Existing customer?

Call us on

03 456 100 100

On twitter?

Tweet us

@firstdirecthelp

Got a specific query?

Existing mortgages

03 456 100 236

New mortgages

03 456 100 103

Available: 8am - 10pm, seven days a week

Calling from abroad:

+44 113 234 5678

Send us a message

Existing customers send a secure message for account queries

Log on to Internet Banking

New to first direct and general queries: email us at

24hours@firstdirect.com

Please don't send personal account information in emails.

Find your nearest HSBC branch

first direct customers can visit any HSBC branch to pay in and withdraw money, deposit cheques and carry out a few other handy transactions.

Find your nearest HSBC branch

Feedback

We love to hear from you, whether it's over the phone, by email or through our online communities, you can submit any feedback or general queries you have using this online feedback form.

online feedback form

Complaints

We know that from time to time things don't always go according to plan. If you would like to make a complaint, please have a look which is the best route for you.

Guide to our complaints process

Write to us

At:

first direct

40 Wakefield Road

Leeds

LS98 1FD

Payment Protection Insurance

You can find out more about contacting us regarding PPI complaints.

Money worries?

If you are a first direct customer and are at all worried about your finances, our Credit Solutions Team are ready and waiting to talk to you on 03 456 100 189. Or you may find helpful advice on our money worries page.