You can now call us using an 03 456 code or the 08 456 one shown on our literature. (We'll be changing our literature soon too).
We've made this change because our new 03 456 numbers will normally be part of any inclusive minutes provided with phone packages
Contact us whenever you like, day or night. Your query will always be answered by a real person.
Call us on
Call us on
Our mortgage team is available from 08:00 - 22:00 seven days a week.
Existing customers send us a secure message for account queries:
If you are new to first direct or have a general enquiry, email us at:
(Please don't send personal account information in emails).
We love to hear from you, whether it's over the telephone, by email, or through our online feedback form.
If you wish to make a complaint, please see our guide to our complaints process
Following the FCA ruling in April 2011, we have set out the process for contacting us regarding any PPI complaints.
We believe it's our responsibility to make sure our customers stay in control of their money. So if you are a first direct customer and are at all worried about your financial situation, you can talk to one of our trained credit counsellors anytime on 08 456 100 189. Alternatively, you'll find some helpful advice and information on our money worries page.
Write to us at :
If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. If not, calls to 03 456 numbers are charged in a similar way to 08 456 numbers so from land lines they typically cost up to 10p per minute and between 10p and 40p from mobiles.
If you're unsure how much your call will cost, we recommend you contact your phone service provider.
Your eligible deposits with HSBC Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. This limit is applied to the total of any deposits you have with HSBC Bank plc and first direct.
Any total deposits you hold above the £85,000 limit between HSBC and first direct are not covered.
Our downloads are in a PDF format. To read them you'll need to have Adobe Reader 4.0™ or above. It's free and you can get Adobe Reader here (opens in new window).