You can now call us using an 03 456 code or the 08 456 one shown on our literature. (We'll be changing our literature soon too).
We've made this change because our new 03 456 numbers will normally be part of any inclusive minutes provided with phone packages
Contact us whenever you like, day or night. Your query will always be answered by a real person.
Call us on
Call us on
Our mortgage team is available from 08:00 - 22:00 seven days a week.
Existing customers send us a secure message for account queries:
If you are new to first direct or have a general enquiry, email us at:
(Please don't send personal account information in emails).
We love to hear from you, whether it's over the telephone, by email, or through our online feedback form.
If you wish to make a complaint, please see our guide to our complaints process
Following the FCA ruling in April 2011, we have set out the process for contacting us regarding any PPI complaints.
We believe it's our responsibility to make sure our customers stay in control of their money. So if you are a first direct customer and are at all worried about your financial situation, you can talk to one of our Credit Solutions team on 03 456 100 189. Alternatively, you'll find some helpful advice and information on our money worries page.
Write to us at :
If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. If not, calls to 03 456 numbers are charged at the same rate as a standard '01' or '02' geographic number, even when calling from a mobile.
If you are unsure how much your call will cost, we recommend you contact your phone service provider.