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Contact us

Ways to get in touch

We're here for you 24 7 365

Existing customers
08 456 100 100

Not yet a customer?
0800 24 24 24

You can contact us whenever you like, day or night. Your call will always be answered by a real person, and they'll be wide awake, whatever the time.

Tweet us


We're here to help 24 7 365, send us a tweet @firstdirecthelp

Visit our page on Twitter (opens in new window)

If you'd like to get in touch, there are a number of ways you can contact us


Existing customers

Call us on 08 456 100 100 or +44 113 234 5678 if you're calling from abroad.

New customers

Call us on 0800 24 24 24.

Existing mortgages

Call our mortgage team on 08 456 100 236. The team is available 08:00 to 22:00, seven days a week.

New mortgages

Call our mortgage team on 08 456 100 103. The team is available 08:00 to 22:00, seven days a week.

Credit cards

To talk to us about a new credit card application, or for any queries about your existing credit card account call 08 456 100 100.


Contact us on 08 456 100 147.


If you're an existing customer, you can log on to Internet Banking and send us a secure message.

If you're not an existing customer or don't use Internet Banking, you can email us at 24hours@firstdirect.com or complete our online feedback form. As this is not a secure channel, please don't include any personal details in any emails sent to this address.


Write to us at:

first direct
40 Wakefield Road
LS98 1FD.

If you are changing address, please contact us on 08 456 100 100.


As a first direct customer you can pay in cash and cheques free of charge at HSBC branches.

Find a HSBC Branch

You can also withdraw cash free of charge at HSBC branches (subject to prior arrangement).

Please call us on 08 456 100 100 to arrange.


If you wish to make a complaint,
Please see our guide to our complaints process.

Payment Protection Insurance

Following the FSA ruling in April 2011, we have set out the process for contacting us regarding any PPI complaints.

Money worries?

We believe it's our responsibility to make sure our customers stay in control of their money. So if you are a first direct customer and are at all worried about your financial situation, you can talk to one of our trained credit counsellors anytime on 08 456 100 189. Alternatively, you'll find some helpful advice and information on our money worries page.