Section: Contact us.
08 456 100 100
Not yet a customer?
0800 24 24 24
You can contact us whenever you like, day or night. Your call will always be answered by a real person, and they'll be wide awake, whatever the time.
Call us on 08 456 100 100 or +44 113 234 5678 if you're calling from abroad.
Call us on 0800 24 24 24.
Call our mortgage team on 08 456 100 236. The team is available 08:00 to 22:00, seven days a week.
Call our mortgage team on 08 456 100 103. The team is available 08:00 to 22:00, seven days a week.
To talk to us about a new credit card application, or for any queries about your existing credit card account call 08 456 100 100.
Contact us on 08 456 100 147.
If you're an existing customer, you can log on to Internet Banking Opens in new window and send us a secure message.
If you're not an existing customer or don't use Internet Banking, you can email us at firstname.lastname@example.org or complete our online feedback form. As this is not a secure channel, please don't include any personal details in any emails sent to this address.
Write to us at:
40 Wakefield Road
If you are changing address, please contact us on 08 456 100 100.
If you wish to make a complaint,
Please see our guide to our complaints process.
Following the FSA ruling in April 2011, we have set out the process for contacting us regarding any PPI complaints.
We believe it's our responsibility to make sure our customers stay in control of their money. So if you are a first direct customer and are at all worried about your financial situation, you can talk to one of our trained credit counsellors anytime on 08 456 100 189. Alternatively, you'll find some helpful advice and information on our money worries page.