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From 19th Oct 2015 please use our 03 456 code to call us as our 08 456 numbers (which you may find in some of our old literature) will no
longer be available to get in touch with us. This is good news because 03 456 numbers are normally part of any inclusive minutes provided
with phone packages, which is not always the case for 08 456 numbers.

Contact us whenever you like, day or night. Your query will always be answered by a real person.

Call charges explained

Not yet a customer?

Call us on

03 456 00 24 24


0800 24 24 24

Existing customer

Call us on

03 456 100 100

On twitter?

tweet us


Got a specific query?

Existing mortgages

03 456 100 236

New mortgages

03 456 100 103

Credit cards

03 456 100 100


03 456 100 147

Our mortgage team is available from 08:00 - 22:00 seven days a week.

Calling from abroad?

+44 113 2345678

Send us a message

Existing customers send us a secure message for account queries:

Log in to Internet Banking

If you are new to first direct or have a general enquiry, email us at:


(Please don't send personal account information in emails).


We love to hear from you, whether it's over the telephone, by email, or through our online feedback form.


If you wish to make a complaint, please see our guide to our complaints process

Payment Protection Insurance

Following the FCA ruling in April 2011, we have set out the process for contacting us regarding any PPI complaints.

Money worries?

We believe it's our responsibility to make sure our customers stay in control of their money. So if you are a first direct customer and are at all worried about your financial situation, you can talk to one of our Credit Solutions team on 03 456 100 189. Alternatively, you'll find some helpful advice and information on our money worries page.


Write to us at :

first direct
40 Wakefield Road
LS98 1FD

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If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. If not, calls to 03 456 numbers are charged at the same rate as a standard '01' or '02' geographic number, even when calling from a mobile.

If you are unsure how much your call will cost, we recommend you contact your phone service provider.