Telephone banking

Let's just talk

This is where it all began. You can call first direct any time of day or night, seven days a week, 365 days a year. Whether you need to take out a loan or pay a bill, we're there for you. What's more, we insist all our calls are answered by real people here in the UK, rather than automated call systems. They'll be wide awake, whatever the time.

  • we handle around 131,000 telephone calls every week
  • we take over 9,100 calls a day outside working hours
  • we take over 1,800 calls a day from abroad.


How to contact us:

Already a customer?
03 456 100 100

Not yet a customer?
03 456 00 24 24
0800 24 24 24

International calls
+44 113 2345678



Protecting your money

Your eligible deposits with HSBC Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. This limit is applied to the total of any deposits you have with HSBC Bank plc and first direct.

Any total deposits you hold above the £85,000 limit between HSBC and first direct are not covered.






Our downloads are in a PDF format. To read them you'll need to have Adobe Reader 4.0™ or above. It's free and you can get Adobe Reader here.