Telephone banking

Let's just talk

This is where it all began. You can call first direct any time of day or night, seven days a week, 365 days a year. Whether you need to take out a loan or pay a bill, we're there for you. What's more, we insist all our calls are answered by real people here in the UK, rather than automated call systems. They'll be wide awake, whatever the time.

• we handle around 131,000 telephone calls every week
• we take over 9,100 calls a day outside working hours
• we take over 1,800 calls a day from abroad.