Telephone us on 08 456 100 100
Section: Banking.
Internet Banking Plus - a complete picture of your financial world in an instant.
Our outstanding online banking service is the perfect way to keep track of your money wherever you are. It puts you immediately in control of your finances 24 hours a day, 7 days a week, 365 days a year, giving you an instant view of your first direct accounts, together with balances, statements, payment details and more.
To begin using Internet Banking for the first time, simply visit www.firstdirect.com and select 'Internet Banking' from the log on menu at the top of the page.
As you are new to Internet Banking, you'll need to click 'proceed' under 'set up new security details'.
You'll need to input your support ID and access ID which we will have posted to you. If you haven't got these to hand you can call us on 08 456 100 100.
After entering your log on IDs, you have the option to select 'back', 'exit' and 'proceed'. Select the proceed button.
You will be asked to enter three letters from your telephone password. This is the only time you'll be asked to use your telephone password online. Once you have set up an Internet Banking password you're going to use that in future.
You'll then be asked to set up a username, password and memorable question and answer. These should be easy to remember and you'll need them everytime you log on to Internet Banking. Please don't write these down or share them with anyone else.
Now choose a new username and select 'proceed'.
If the username is already in use you will be given the option to select one of our suggestions or you can enter another username of your choice.
Now set up and enter a question and memorable answer. Your question might be 'favourite city?' or something you can easily recall.
Next you'll need to set up a new password with no spaces and punctuation. Your new password should only be used to access first direct Internet Banking.
Next you'll need to set up some additional security and this means you can reset your details online if you want to change anything. If you want to do this later, proceed to Internet Banking.
But to make things easier for you we would recommend that you do this now. To do this select 'set up additional security'.
We have not included the additional security process in this demo for security reasons.
Log on to our online banking service to view balances, pay bills, transfer money and more.
Online banking with first direct is the most straightforward and flexible way to keep in touch with your money from wherever you are. It couldn't be simpler to use.
Think carefully about securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.
It's fairly simple - you need a PC, a Mac, a smartphone or tablet with internet access and the right browser software. Some of this may sound technical but most new computers will have all this on board.
Please note: PCs and Macs connected to Local Area Networks are not supported.
* The latest version of this software can be downloaded from the Microsoft® website at www.microsoft.com. Any installation difficulties should be referred to Microsoft®.
** The latest version of this software can be downloaded from the Mozilla website at www.mozilla.com. Any installation difficulties should be referred to Mozilla.
*** The latest version of this software can be downloaded from the Google website at www.google.com/chrome. Any installation difficulties should be referred to Google.
If you're an existing first direct customer and not yet registered for our online banking service, just call us on 08 456 100 100 for your online IDs and to find out how you can register for the service.
As a bank, we naturally take security very seriously - so you can be assured that your money is in safe hands, however you choose to access it.
We use a combination of hardware and software encryption devices to protect your accounts and personal details, and we guarantee if any money is taken from your account through a computer crime, we will repay it in full, providing you have complied with our Terms and Conditions.
Naturally, we expect you to do a few things to protect your account, so never disclose your password (for example don't write it down or email it to anyone, or let anyone else see what you're typing in when you log on). And always log off when you've finished your transactions.
To help protect your Internet Banking, we strongly recommend you download the free Trusteer Rapport online security software which works alongside your existing antivirus software.
Trusteer Rapport security software safeguards your Internet Banking log on details by:
You can find out more about Trusteer Rapport here.
If you're an existing first direct customer and not yet registered for our online banking service, just call us on 08 456 100 100 for your online IDs and to find out how you can register for the service.
Banking online means there's much less need for paper statements - making your financial details all the more secure.
You can view up to six years of statements online within Internet Banking and request up to six years of past paper statements - absolutely free of charge. You can also let us know if you wish to receive notifications of account changes and updates of Terms and Conditions, interest rates, charges and fees online in future too.
To amend your statement preferences, simply log on to Internet Banking and select 'manage statements' from the left hand menu.
first direct is a division of HSBC Bank plc. © HSBC Bank plc 2012. All Rights Reserved. Member HSBC 
Group.
Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.
