Switching current accounts isn't something you do everyday, but our dedicated team are here to help you switch your banking using the Current Account Switch Service.
With our 1st Account you will get £125** for switching (if you've not tried us before) and a £250 interest-free overdraft comes as standard.
We're here for you every step of the way - so we'll start right now by explaining exactly how the process works.
Or if you are an existing customer call us on:
03 456 100 100
The Current Account Switch Service lets you switch your current account from one participating bank or Building Society to another, free of charge and is backed by the Current Account Switch Guarantee.
Please note: As part of the Current Account Switch Service your old account will close on the day that you choose to switch.
When we help you switch your account, we do everything we can to make the transaction as smooth as possible, here's what we'll do you and when:
|Show or hide What is the Current Account Switch Service|
It's a free service that lets you switch your current account from one participating bank or building society to another. It has been designed to be simple, reliable and hassle-free and is backed by the Current Account Switch Guarantee.
|Show or hide What does the Current Account Switch Service cover?|
The Current Account Switch Service covers the transfer of your Direct Debits and standing orders, credit/debit balances (subject to overdraft limit agreement), regular bill payment details and the closure of the account you are transferring from on the date you choose. You will also benefit from a 13 month redirection of incoming credits and debits from your old bank to your first direct account. If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges incurred on either your old or new current account as a result of this failure.
Please note: As part of the Current Account Switch Service your old current account will close on the day that you choose to switch.
|Show or hide Do all banks and building societies offer the same Current Account Switch Service?|
High street banks and building societies, and internet and telephone banks that display the Current Account Switch Service Trustmark will offer the Current Account Switch Service.
|Show or hide How secure is the new service?|
Security is a key priority for the service. Only the account holder(s) can choose when and if to switch their account. No unauthorised person will have access or will be able to initiate the switch. There are robust protocols in place to ensure that data is secure.
|Show or hide Are account opening and account switching all part of the same process?|
No, they are separate. First, you must fully open a first direct current account (our 1st Account). Once your 1st Account is open, the switching process can begin.
|Show or hide Can I switch my current account if I am overdrawn?|
Yes, and your new bank or building society may be able to provide facilities to help you pay off any overdraft, subject to their normal lending criteria. If this isn't the case you must make separate arrangements to repay your old bank or building society what you owe.
|Show or hide What if I change my mind?|
You can cancel your switch up to seven working days before your switch date. After that only certain elements can be cancelled. Your new bank or building society will guide you through this process if you choose to do this.
|Show or hide If the switching process has started and I change my mind, can I still keep the old account open?|
The switch process will begin six working days before the switch date that you will agree with your new bank.
If there are still at least seven working days or more before the agreed switch date you can cancel both the Current Account Switch Agreement and the Account Closure Instruction that you will have signed, and your old account will stay open.
If it is during the six working days before the agreed switch date your regular payments will be switched to your new account but you can contact us to cancel any of them. However, during this time, you cannot cancel the Account Closure Instruction and your old account will be closed.
|Show or hide What happens if there is a mistake or unnecessary delay in the Current Account switching process?|
The Current Account Switch Service is backed by the Current Account Switch Guarantee. This guarantees that any charges or interest incurred on your old or new account, as a result of a failure in the switching process will be refunded when you bring this to your new bank or building society's attention.
|Show or hide What happens to any debit card transactions that I have asked my old bank to stop?|
The Current Account Switch Service should not interfere with this process and any debit card transactions that you have asked your bank to stop should remain so after your switch.
|Show or hide What happens to payments that people send to my old account?|
The Current Account Switch Service will redirect payments to your new account for up to thirteen months after your switch date.
|Show or hide Can I prevent my new account details being given to someone who sends one-off payments to my old account?|
You may be able to transfer your payments to your new bank without redirecting payments from your old account, and you should discuss this requirement with your new bank.
** Open a 1st Account, then transfer your income of at least £1,000 per month using the Current Account Switch Service within three months of your account opening and we'll add £125 to your account. This offer is only available for people who haven't previously held any account with first direct and is limited to one payment per customer or joint relationship. Incentives are paid within 28 days of criteria being met. This offer may be withdrawn at any time without notice.
If there is a failure in the switching process we will refund any charges or interest you've paid to us, and if you are a Northern Ireland customer your old bank should refund any charges or interest you've paid to them.
If you are a Northern Ireland customer and you use our switching service we can offer you an interest and charge free overdraft for three months from the date that you open your account with us, subject to our usual credit assessment criteria.
Or if you are an existing customer call us on:
03 456 100 100
Thinking of switching your current account?
Apply online, or call 0800 24 24 24. Because we want to make sure we're doing a good job, calls may be monitored and/or recorded. We hope you don't mind.
Voice over: This is Adam. He's been thinking of switching his current account to first direct... but he's got just one or two reservations.
Customer 1: A lot of my friend's bank with first direct and they told me it's a great bank to bank with so thought why not give it a go.
Customer 2: I was scared if direct debits or things didn't change over properly or in time but it worked perfectly fine.
Colleague 1: We want to make sure that we get it right first time for the customer because that's the whole customer experience.
Customer 1: It was really nice, really easy, they took me through it really slowly, but made sure I understood what was going to happen. I picked my change over date and I was just banking with first direct.
Voice over: What Adam doesn't realise is the Current Account Switch Service makes moving everything over to first direct a doddle.
Customer 3: I just chose one day specifically that there was no wage going in or payment out and they hit that date bang on.
Customer 1: When you call up first direct the answer really quickly and it's a person who answers.
Customer 4: Everyone likes to speak to a cheery person on the phone, and definitely first direct customer service is the best I've ever come across.
Voice over: So if you're looking to switch to first direct, with the Current Account Switch Service youÃÂll find its quick, simple and hassle free.
You can apply online through your Internet Banking. As you're currently logged in, just select Apply online from the left hand menu within Internet Banking
Once you've logged on to Internet Banking, just select 'Apply', and choose '1st Account' from the left hand menu.
If you haven't yet registered for Internet Banking, simply click on the link below and follow the on-screen instructions.
Please note: You will need to have registered for telephone banking before you can access Internet Banking. You can do this by calling us on 03 456 100 100.
Please print and save a copy for your records.
Our downloads are in a PDF format. To read them you'll need to have Adobe Read 4.0™ or above - it's free and you can get Adobe Reader here (opens in new window).
first direct subscribe to the Lending Code. You can learn more about the Lending Code on the Lending Standards Board (opens in new window) website.
For more information about accounts and other products you can refer to the Money Advice Service (opens in new window)™ website.
Your eligible deposits with HSBC Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. This limit is applied to the total of any deposits you have with HSBC Bank plc and first direct.
Any total deposits you hold above the £85,000 limit between HSBC and first direct are not covered.
Our downloads are in a PDF format. To read them you'll need to have Adobe Reader 4.0™ or above. It's free and you can get Adobe Reader here (opens in new window).