Thinking of switching your current account?
Apply online, or call 0800 24 24 24. Because we want to make sure we're doing a good job, calls may be monitored and/or recorded. We hope you don't mind.
Voice over: This is Adam. He's been thinking of switching his current account to first direct... but he's got just one or two reservations.
Customer 1: A lot of my friend's bank with first direct and they told me it's a great bank to bank with so thought why not give it a go.
Customer 2: I was scared if direct debits or things didn't change over properly or in time but it worked perfectly fine.
Colleague 1: We want to make sure that we get it right first time for the customer because that's the whole customer experience.
Customer 1: It was really nice, really easy, they took me through it really slowly, but made sure I understood what was going to happen. I picked my change over date and I was just banking with first direct.
Voice over: What Adam doesn't realise is the Current Account Switch Service makes moving everything over to first direct a doddle.
Customer 3: I just chose one day specifically that there was no wage going in or payment out and they hit that date bang on.
Customer 1: When you call up first direct the answer really quickly and it's a person who answers.
Customer 4: Everyone likes to speak to a cheery person on the phone, and definitely first direct customer service is the best I've ever come across.
Voice over: So if you're looking to switch to first direct, with the Current Account Switch Service you'll find its quick, simple and hassle free.